Dialer Manager - Lead and Motivate Our Appointment Setters

Joyce Factory Direct, a leader in residential home remodeling, is seeking a focused and results-driven Dialer Manager to oversee our outbound appointment setting team. If you know how to get the most out of a call center team, love managing by the numbers, and thrive in a fast-paced, high-accountability environment, this could be the perfect role for you.

Responsibilities:

• Manage the daily operations of the dialer system and appointment setters
• Monitor individual and team performance to ensure lead setting goals are met
• Coach and train appointment setters to improve conversion rates and effectiveness
• Maintain and optimize dialing strategies to improve efficiency and contact rates
• Track KPIs and call metrics to identify areas for improvement
• Hold team members accountable to performance standards and attendance
• Recruit, onboard, and develop top-tier appointment setters
• Work closely with sales and marketing leadership to align lead strategies

Qualifications:

• Experience managing a call center or outbound phone sales/appointment setting team
• Strong understanding of dialing software such as Five9  or similar platforms
• Proven track record of improving team performance and hitting goals
• Comfortable working in a high-volume, fast-paced environment
• Data-driven, organized, and a strong communicator
• Must lead from the front and be willing to set the tone daily

Compensation and Benefits:

• Competitive base salary with performance-based bonuses
• Growth opportunities within a fast-growing company
• Supportive leadership team and a performance-driven culture
• Direct impact on revenue and company growth

If you’re ready to take ownership of a dialer team and drive results every day, apply now and help us push our lead generation operation to the next level.