Part-time customer support agent - general support (weekends)

Do you have a customer-first mindset and love playing Kahoot!? Then, this could be an interesting opportunity for you!

Kahoot! Is expanding and we are now looking for a part-time Customer Support Agent who will be available during weekends and evenings. You will join the General Support team and cooperate with our onsite support teams in Norway and Austin. You are going to report to the Customer Care Manager, General Support, based in Krakow.

If you are ready to join us in making learning awesome and support Kahoot!’s customers outside of business hours, we strongly encourage you to apply!

About Kahoot!

The Kahoot! Group is on a mission to make learning awesome! We want to empower everyone, including children, students, and employees to unlock their full learning potential. Our Kahoot! learning platform makes it easy for any individual or corporation to create, share, and host learning sessions that drive compelling engagement.

Launched in 2013, Kahoot!’s vision is to build the leading learning platform in the world. Since launch, Kahoot! has hosted hundreds of millions of learning sessions with more than 10 billion participants (non-unique) in more than 200 countries and regions. The Kahoot! Group includes Clever, the leading US K-12 EdTech learning platform, together with the learning apps DragonBox, Poio, Drops, Actimo, Motimate, and Whiteboard.fi.

The Kahoot! Group is headquartered in Oslo, Norway, with offices in the US, the UK, France, Finland, Estonia, Denmark, Spain, Poland, Singapore, Japan and now Australia. To learn more, visit us at kahoot.com, and let’s play!

Our K!rew

At the Kahoot! Group we champion a positive culture of collaborative learning and innovation. With a global team of more than 600 employees representing over 50 different nationalities, we’re a diverse and fun bunch of people! We work hard and celebrate our wins, tackle challenges with original ideas and learn something new every day.

We are driven by our mission and guided by our values: playful, curious and inclusive.  

If you talk to anyone working in the Kahoot! Group, they will tell you that one of the greatest perks is being able to see how the work you do puts a smile on the face of kids, teachers and learners all around the world.

What you’ll be doing:

• Your main responsibility will be to make sure that our customers are getting fast, friendly, and factual assistance when they contact us.
• Answer customer inquiries, such as questions about creating and sharing kahoots, playing and discovering games via email. 
• Moderate and review of kahoot games. 
• Have extensive knowledge of our products and stay in the loop with all updates. Both the platform and the app as well as any additional paid features. 
• Work closely with other teams and departments, including engineering, to optimize customer care processes and resolve issues.  
• The position has a rotating schedule, primarily on the weekends, but with possibilities for extra hours on weekdays. 

We are looking for someone with the following qualifications:

• Minimum 1 year experience in customer support or from other hospitality services. 

• Experience in managing and using Customer Relation Systems such as Zendeskis a plus.
• Excellent writing skills in English.
• Experience in handling customer inquiries proactively.
• Multilingual written skills, such as Spanish or another language, is a plus.

As a person, you are someone who:

• Has a customer-first mindset.
• Is energetic, driven, a team player and open to change. 
• Is a self-starter, troubleshooter, reliable and trustworthy.
• Works well under pressure and keeps their head cool when workload increases. 
• Is fluent in English or native English speaker; excellent English writing skills.
• Love playing Kahoot!

You can look forward to enjoying the following benefits:

• A fast-growing and international environment
• Social and company events (both virtual and in-person)
• Flexible working hours

We look forward to hearing from you!