Group Leader IT Service Desk

Welcome to Kanadevia Inova, a global innovation leader in the waste infrastructure space, where we believe in creating a sustainable future through technology and innovation.

Transforming Waste into Value

At Kanadevia Inova, we pride ourselves on being at the forefront of waste-to-X technology. We are not just waste managers; we are creators of value from what communities discard. Your role at Kanadevia Inova directly contributes to turning something once considered useless - waste - into something invaluable: energy, heat, hydrogen, fertilizer, and beyond..

Find out more about Kanadevia Inova at www.kanadevia-inova.com.

• Lead and mentor the IT ServiceDesk team, fostering a collaborative and high-performance culture.
• Ensure timely resolution of service requests, incidents, and problems, monitoring service metrics and performance.
• Act as an escalation point for complex technical issues, providing excellent customer service and support.
• Drive continuous improvement by identifying process enhancements and maintaining IT ServiceDesk procedures.
• Collaborate with other IT teams, participate in IT projects, and conduct training for team members and end-users.

• Experience leading a service desk team in an IT or similar environment.
• Strong leadership, problem-solving, and analytical skills.
• Proficient in IT service management tools and practices.
• Excellent communication and interpersonal abilities, with the ability to manage multiple priorities.
• Fluent in English and German (spoken and written).

Preferred:

• ITIL certification and experience with service management frameworks.
• Knowledge of current IT technologies and continuous improvement methodologies (e.g., Kaizen, Six Sigma).

Employee perks, benefits

• Employment contract for an indefinite period
• + 13th Salary
• Annual Bonus
• Flexible working time (core time 9-3:00)
• Home Office possible 2 days a week
• Extra days of leave
• Sick Days
• Recreation allowance
• Referral Program
• Travel allowance
• The third pillar of the pension scheme
• Support for professional and career growth, education and training

For HR agencies: Please note that we do not accept applications coming from agencies. Thank you.

For HR agencies: Please note that we do not accept applications coming from agencies. Thank you.