Billing Collections Specialist

WHAT WE ARE LOOKING FOR: 

We are seeking a motivated and experienced Billing & Collections Specialist to join our team. The Billing & Collections Specialist will play a key role in managing and recovering outstanding debts owed to the company. The ideal candidate should possess strong communication and negotiation skills, along with a customer-centric approach to debt collection. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Debt Collection: Initiate contact with customers who have outstanding balances to negotiate and collect payments. 
• Communication: Communicate with customers via phone, email, or written correspondence to discuss payment options and resolve outstanding issues. 
• Record Keeping: Maintain accurate and up-to-date records of customer interactions, payment arrangements, and any other relevant information. 
• Negotiation: Negotiate payment plans and settlements with customers while considering the company's policies and financial goals. 
• Problem Resolution: Address and resolve customer inquiries or disputes related to billing, payments, and account discrepancies. 
• Documentation: Prepare and send collection letters, statements, and other necessary documentation to customers. 
• Adherence to Regulations: Ensure compliance with relevant debt collection laws and regulations to avoid legal issues. 
• Reporting: Generate and analyze reports on the status of outstanding debts, collection efforts, and other relevant metrics. 
• Customer Service: Provide excellent customer service while being firm and persistent in the collection process. 

WHAT YOU’LL BRING:      

• Minimum 2-3 years’ experience in collections execution 
• Utilizing Collection tool (GetPaid or other App) 
• Clear experience in the fundamentals of a collection process: Calls, emails, escalations, dispute management & documentation 
• Includes managing a book of business that can range from larger accounts down to medium/small size accounts and experience on strategies and processes to secure cash.  
• Comfortable with call/contact metrics + Financial & Operational metrics (Cash, AGED AR, 90+, dispute identification & resolution intervals) 
• Customer relationship skills (internal or external) 
• High energy/positive attitude