Order to Cash Billing Operations Director

The Order to Cash Billing Operations Director will play a critical role in leading and managing the day-to-day operations of our billing team. This individual will ensure accuracy, efficiency, and compliance in all billing processes, directly contributing to the financial health and operational excellence of the company.

Key Responsibilities:

• Lead and manage a North America billing operations team, providing guidance, mentoring, and development opportunities to ensure a high-performing and motivated team.
• Co-lead the day-to-day billing operations, ensuring timely and accurate response to customers related to all back-office issues in all our regions (Americas, EMEA, APAC). This includes processing complex orders, addressing customer contract add-ons, amendments, and extensions.
• Develop and execute strategies to optimize billing processes and enhance efficiency.
• Develop and implement best practices and procedures to maintain compliance with regulatory requirements and internal policies.
• Collaborate with other senior leaders across Collections, Sales Operations, Finance, Accounting, and IT to align business operations with company goals and objectives and troubleshoot complex billing issues.
• Identify and monitor key performance indicators (KPIs) to determine team effectiveness, address issues, and correct billing specialists’ actions.
• Generate regular and ad-hoc reports and dashboards to monitor KPIs, billing accuracy, and operational efficiency.
• Conduct data analysis to identify trends, patterns, and insights that drive business decisions.

Qualifications:

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• Proven experience in billing operations, preferably in a managerial role.
• Strong leadership and team management skills.
• Excellent analytical and problem-solving abilities.
• Proficiency in billing software and financial systems.
• Strong communication and interpersonal skills.
• Ability to work across global time zones on occasion.

Why Kaseya: Kaseya is not your typical company. We are bold, gritty, and accountable. We have achieved record levels of success by going above and beyond for the betterment of our customers and our employees. Join us and be part of a dynamic and growing team that is making a difference in the IT industry.