Microsoft Solutions Trainer & Support Specialist #1508

Our client, a prestigious Law Firm, is seeking an experienced IT professional who combines strong desktop support capabilities with proven training expertise for their Paris office. This role bridges hands-on technical support with the ability to educate and empower users across all levels of the organization.

Primary Responsibilities

Training & Development

• Design and deliver training programs for Microsoft Office applications and firm-specific software
• Conduct one-on-one and group training sessions through various formats (in-person, virtual, workshops)
• Create and maintain training documentation and user guides
• Analyze user needs and develop targeted learning solutions
• Collaborate with global training team to maintain consistent standards

Technical Support

• Provide comprehensive desktop support for Microsoft Windows 10 and Microsoft Office Suite
• Troubleshoot and resolve hardware and software issues for end users
• Manage and maintain user workstations and related peripherals
• Support document management systems and communication technologies
• Implement technical solutions while ensuring knowledge transfer to end users

À propos du poste

Notre client, un cabinet d'avocats prestigieux, recherche un professionnel informatique expérimenté qui combine de solides compétences en support de bureau avec une expertise avérée en formation pour son bureau de Paris. Ce poste allie support technique pratique à la capacité d'éduquer et de responsabiliser les utilisateurs à tous les niveaux de l'organisation.

Responsabilités principales

Formation & Développement

• Concevoir et dispenser des programmes de formation pour les applications Microsoft Office et les logiciels spécifiques de l'entreprise
• Animer des sessions de formation individuelles et de groupe sous divers formats (en personne, virtuel, ateliers)
• Créer et maintenir la documentation de formation et les guides d'utilisation
• Analyser les besoins des utilisateurs et développer des solutions d'apprentissage ciblées
• Collaborer avec l'équipe de formation mondiale pour maintenir des normes cohérentes

Support technique

• Fournir un support de bureau complet pour Microsoft Windows 10 et la suite Microsoft Office
• Dépanner et résoudre les problèmes matériels et logiciels pour les utilisateurs finaux
• Gérer et entretenir les postes de travail des utilisateurs et les périphériques associés
• Supporter les systèmes de gestion de documents et les technologies de communication
• Mettre en œuvre des solutions techniques tout en assurant le transfert de connaissances aux utilisateurs finaux

• Bachelor's degree in Information Technology, Computer Science, or related field
• Proven experience (3+ years) in desktop support with focus on Microsoft technologies
• Demonstrated history of conducting technical training in a corporate environment
• Advanced proficiency in Microsoft Office Suite, particularly Word, Excel, and Outlook
• Experience supporting Windows 10 environment
• Native French speaker with fluent English capabilities
• Strong track record of user support in a professional services environment

Technical Expertise

• Advanced troubleshooting skills for Microsoft Office Suite
• Proficiency in Windows 10 administration and support
• Experience with document management systems
• Knowledge of remote support tools and technologies
• Understanding of IT security best practices

Advantageous Qualifications

• Microsoft certifications (MCP, MCSE, or equivalent)
• Training certifications (CTT+, MCT)
• Additional European language capabilities
• Experience in legal or professional services sector
• Knowledge of e-learning platforms and development

Qualifications requises

• Diplôme universitaire en technologie de l'information, informatique ou domaine connexe
• Expérience avérée (3+ ans) en support de bureau avec un accent sur les technologies Microsoft
• Antécédents démontrés en formation technique dans un environnement d'entreprise
• Maîtrise avancée de la suite Microsoft Office, en particulier Word, Excel et Outlook
• Expérience du support d'un environnement Windows 10
• Francophone natif avec une maîtrise courante de l'anglais
• Solide expérience du support utilisateur dans un environnement de services professionnels

Expertise technique

• Compétences avancées en dépannage pour la suite Microsoft Office
• Maîtrise de l'administration et du support de Windows 10
• Expérience avec les systèmes de gestion de documents
• Connaissance des outils et technologies de support à distance
• Compréhension des meilleures pratiques en matière de sécurité informatique

Qualifications avantageuses

• Certifications Microsoft (MCP, MCSE ou équivalent)
• Certifications en formation (CTT+, MCT)
• Compétences supplémentaires en langues européennes
• Expérience dans le secteur juridique ou des services professionnels
• Connaissance des plateformes et du développement d'apprentissage en ligne

• Competitive salary range: €50,000 - €70,000
• 5 weeks annual leave
• Professional development opportunities
• International exposure within a prestigious law firm

• Global team collaboration and knowledge sharing

Ce que nous offrons

• Rémunération compétitive : 50 000 € - 70 000 €
• 5 semaines de congés annuels
• Opportunités de développement professionnel
• Exposition internationale au sein d'un cabinet d'avocats prestigieux
• Collaboration avec une équipe mondiale et partage des connaissances

Equal Employment Opportunity and Non-Discrimination Policy 

Equal Employment Opportunity Statement 

Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, nationality, age, disability, genetic information, or any other characteristic protected under EU law and the laws of the respective EU member states. 

Commitment to Diversity 

Keller Executive Search and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respected. We recognize and celebrate the cultural diversity across EU member states. 

Reasonable Accommodations 

Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities, in accordance with EU Directive 2000/78/EC and national laws of EU member states. We engage in an interactive process to determine effective, reasonable accommodations. 

Compensation Information 

For client positions, compensation information will be provided in accordance with applicable EU and national laws. When required by law, salary information will be included in job postings or provided during the recruitment process. We are committed to pay transparency and equal pay for equal work, in line with EU Directive 2006/54/EC and national laws on pay equity. 

Compliance with Laws 

Both Keller Executive Search and our clients comply with EU laws, directives, and regulations, as well as national laws of EU member states governing non-discrimination in employment. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

Workplace Harassment 

Both Keller Executive Search and our clients expressly prohibit any form of workplace harassment based on any protected characteristic under EU law and the laws of EU member states. This includes, but is not limited to, harassment based on race, ethnic origin, religion, sex, sexual orientation, gender identity or expression, nationality, age, disability, or genetic information. 

Data Protection and Privacy 

We process personal data in compliance with the General Data Protection Regulation (GDPR) and applicable national data protection laws. For more information about how we collect and process personal data for recruitment and employment purposes, please review our Privacy Policy at www.kellerexecutivesearch.com. 

Pay Equity 

Both Keller Executive Search and our clients are committed to pay equity and conduct periodic pay equity analyses in accordance with applicable EU and national laws. 

Working Time and Leave 

We comply with EU Directive 2003/88/EC concerning certain aspects of the organization of working time, as well as national laws of EU member states regarding working hours, rest periods, and leave entitlements. 

Health and Safety 

We are committed to providing a safe and healthy work environment in accordance with EU Framework Directive 89/391/EEC on Safety and Health at Work and relevant national laws of EU member states. 

Works Councils and Employee Representation 

We respect the rights of employees to form and join works councils and other forms of employee representation in accordance with EU Directive 2009/38/EC and national laws of EU member states. 

Country-Specific Declarations 

While this policy provides a general framework applicable across the EU, it's important to note that specific employment laws can vary significantly between EU member states. To ensure full compliance with local regulations, we make the following provisions: 

·       Local Law Compliance: In addition to EU-wide regulations, we comply with all national laws and regulations of the specific EU member state where the employment takes place. 

·       Country-Specific Addenda: For each EU country where we operate, we maintain country-specific addenda to this policy. These addenda outline any additional requirements, protections, or procedures mandated by national law that go beyond or differ from EU-wide standards. 

·       Language Requirements: In countries where local law requires that employment policies be provided in the local language, we will make available a properly translated version of this policy and its country-specific addendum. 

·       Notification of Applicable Laws: During the recruitment process, candidates will be informed of the specific national laws that apply to their potential employment, in addition to EU-wide regulations. 

·       Regular Updates: We commit to regularly reviewing and updating our country-specific addenda to reflect any changes in national employment laws. 

·       Precedence of National Law: Where national law provides greater protection or additional rights to employees beyond what is outlined in this general EU policy, the national law will take precedence. 

·       Specific Declarations: Where required by national law, we will make specific declarations regarding matters such as:  

o   Pay transparency and gender pay gap reporting 

o   Working time arrangements 

o   Collective bargaining agreements 

o   Data protection and privacy measures 

o   Whistleblower protection mechanisms 

o   Any quota systems for underrepresented groups in employment 

o   Access to Information: Employees and candidates can request information about the country-specific policies applicable to their employment or potential employment by contacting assistance@kellerexecutivesearch.com. 

Genetic Information 

In accordance with EU and national laws, both Keller Executive Search and our clients do not discriminate based on genetic information. We do not request or require genetic information from applicants or employees, except as permitted by law. 

Local Laws 

Both Keller Executive Search and our clients comply with all applicable local laws and ordinances regarding employment practices in the areas where we operate within the EU. 

Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location within the EU.