Director, People Operations

Knix is an award-winning intimate apparel and activewear brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free.  Launched in 2013, we are one of the fastest-growing intimate apparel brands in North America and are globally recognized as an innovator within the apparel space.  We reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon.  We are revolutionizing the apparel industry with our best-in-class customer experience, innovative products and brands Knix and Kt by Knix.  Come join us if you are looking for a purpose-driven and authentic career!

At Knix, we are building a world-class People Team, and as a result, we’re looking for a dynamic leader who can manage multiple streams within the People Operations function. This exceptional leader will manage a team executing on all facets of people operations, our workplace and employee experience, including our office management, and expertly advising and overseeing our employee relations and HR Business Partners supporting employees across Canada and the US.  

The Director of People Operations (Retail) will partner with the Director of Talent Acquisition and the VP of Retail Operations team to drive an exceptional employee experience. This role will report to the Chief of People and will manage a team of specialists.

• You have a people-first mindset with a focus on creating positive employee experiences and an inclusive culture for everyone 
• You are a strategic leader with experience in program delivery to support building for scale across multiple regions and a range of expertise in navigating sensitive and complex employee relations 
• You are data-driven and an analytical advisor, able to build business cases that draw meaningful insights from quantitative data & qualitative feedback to make impactful implementations 
• You have a growth mindset and are constantly learning about innovative trends and emerging technologies to ensure we provide continuous improvements as the organization scales 
• You thrive in dynamic environments and can work with a sense of urgency & moving targets, while providing results that meet the ever-changing needs of the business to support our people best 
• You have the ability to consult and build strong relationships with employees at all levels of the organization & use your expertise to influence key stakeholders 
• You are a coach and mentor who can develop and motivate others to achieve results and develop them to the next step in their career 

• Partner with the Chief People Officer and the People Leadership Team at Knix to refine North American human resources structures, objectives, programs and metrics to achieve the company goals each fiscal year 
• Continuously innovate and lead the team to deliver programs that enhance the employee experience, provide competitive advantage, and align to business strategy and Knix’s values and business objectives 
• Use strong project management skills to deliver timely execution of people and culture action plans aligned with the strategic business goals 
• Provide expertise on delivering HR-related reporting, legal requirements, compliance, and occupational health and safety concerns for Canada and the US
• Collaborate with Business Partners, and expertly lead the development of policies and programs such as compensation, benefits & recognition strategies that support increased employee retention and engagement 
• Expertly advise and collaborate with Business Partners on employee relations, including progressive discipline, employee grievances, and terminations, while executing on escalated, severe or senior job-level concerns 
• In collaboration with the Chief People Officer and Business Partners, oversee the development and execution of annual review cycles, goal-setting, 9BOX, and HiPO talent programs Is accountable to the success of the office management, workplace experience and the execution of various employee engagement initiatives and internal events led by the Workplace Experience Specialist 
• Is an advocate for creating an inclusive environment and diverse teams by expertly advising and guiding on policy and programs to ensure programs are free of bias and applied equitably 
• Lead the Retail side of the People Operations team, ensuring they are highly engaged, building towards our long-term strategy, efficient, executing on goals, and within budget 
• Execute company-wide performance management programs that encourage a high-performance culture and drive continuous, transparent feedback

• Professional Designation or post-secondary education in Human Resources 
• 2-3 years of experience in an HR Leadership capacity as a Director, or Senior Manager of a People/HR function 
• Minimum of 8 years of progressive HR experience, with proven expertise as an HR Business Partner 
• Previous experience in a Retail environment is required 
• Previous HR oversight at a high-growth organization which has scaled to over 800+ employees 
• Experience developing & implementing HR strategies that support business objectives 
• Knowledge of relevant Canadian and US employment legislation, policies and practices, specifically around benefits, compensation and employee relations. (North American required, with global experience preferred) 
• Experience with compensation reviews and pay equity strategies 
• Demonstrated commitment to diversity, equity & inclusion in HR practices and policies.Proven analytical and problem-solving experience to resolve issues effectively 
• Excellent interpersonal and communication skills both written and verbal; Strong verbal, written, presentation and influencing skills 
• Proficiency in HR systems including HRIS (we use HiBob), data analytics and external measurement platforms 

How we Hire

Our people are what make Knix, Knix! Our people are passionate and have a strong belief in our mission. Our people are naturally curious and ambitious by nature. Employees feel respected and supported at Knix. We take an inclusive and equitable approach offering the same interview experience to every candidate we meet with. Knix is an equal opportunity employer, we celebrate everyone and their intersecting identities. We know and believe that diverse and inclusive teams empower us to make better decisions and inspire innovation so that we can better serve our customers and community. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.