IT Service Management Trainee

KOSTAL Group is a global, family-owned German company that develops market-leading solutions for the solar and automotive industries. The company has been established in 1912 and employs about 20 000 people at 47 locations in 22 countries. In Hungary, KOSTAL is about to build its first business service centre to provide business support in IT, finance, procurement, master data, sales and HR fields. This will be a global centre with high value-added and complex processes.

Overall Purpose of Job:

Our company is hiring an IT Service Management Trainee to support the development of the IT Knowledge Management Process within KOSTAL Group globally.

Main tasks, roles and responsibilities:

• Review existing knowledge articles to ensure accuracy, relevance, and compliance
• Standardize the formatting and structure of knowledge articles for consistency and ease of use
• Organize meetings with relevant stakeholders to review the knowledge content related to their services and provide administrative support during the meetings
• Follow up with relevant stakeholders to track progress on knowledge updates and ensure timely completion
• Identify gaps in documentation and suggest improvements
• Convert technical information into clear, user-friendly knowledge articles
• Provide administrative support for IT service reviews and related documentation efforts
• Help analyse common support issues and recommend additional knowledge articles
• Continuously monitor shared mailboxes and coordinate necessary actions accordingly

Experiences and requirements:

• Attention to detail
• Proactive and a pragmatic “can do” attitude
• Good organizational skills
• Strong written and verbal communication skills
• Strong user level MS Office skills
• Ability to learn and adapt
• Passion for continuous improvement
• Fluent in English is a must, fluent in German is an advantage
• Ongoing studies
• 20 hours per week working availability

What do we offer :

• Flexible working conditions with remote work possibility (in-person presence is required from time to time), you can have a real work-life balance
• Modern, newly renovated, sustainable office with parking space and bicycle storage area in the heart of Budapest
• Supportive, diverse and highly skilled community
• Ability to really make a difference and build new processes from scratch, you can participate in the formation and shape of the BSC processes
• KOSTAL is a dynamically developing company, an independent, family-run business which provides much flexibility
• You can enjoy our value-oriented work culture: we are down-to-earth, appreciative, inspiring and innovative