Business Operations Analyst

About The Role

As a Business Operations Associate at Kyte, you will lead a number of highly impactful and cross-functional workstreams related to our core operations. You will primarily be responsible for claims management and tolls & citations tracking, while lending itself to business-critical special project work as the role progresses. This role requires a deep understanding of Kyte’s business, and a highly analytical, process-oriented mindset. You will work closely together with most other teams at Kyte. This role will report to a Senior Business Operations role. 

About The Team

Our Business Operations team sits at the center of all other Kyte teams, working to constantly build a more efficient and profitable business. The team is always included on business-critical projects and constantly consulted with to make strong decisions. As Kyte grows in scale and scope, the team requires additional bandwidth to tackle more complex problems. 

• Manage claims process flow. This includes working with a team of claims specialist(s) and TPAs to drive claims to resolution quickly
• Own tolls, fuel, and citations through trends analysis, fraud prevention, monthly reporting, and vendor management
• Weekly/Monthly reporting of key metrics to leadershipIdentify and drive ongoing improvements for central processes
• Manage relationships with multiple external vendors and hold them accountable to meet specific SLAs
• Act as additional support for Surfer, Cx and market analytics and initiatives

• Bachelors degree in related field
• Minimum 2 years in a high performance environmentIntermediate to advanced SQL query knowledge
• Have a builders mentality, creative problem solver and comfort operating in ambiguity 
• Able to communicate clearly, proactively, and concisely
• Skilled at collecting and analyzing data to identify improvement areas

• Experience working for a startup
• Previous experience in the mobility industry or automotive 
• Previous experience with automotive fleetsExperience collaborating across work groups with a service-minded perspective
• Mode or other dashboarding experience
• Data Analytics (Google Sheets/Excel data manipulation)