Portuguese - US Based Telephonic/Video Interpreters (Employee Opportunity)

Position Overview:

As a Portuguese Remote Agent within the Video Remote Interpreting (VRI) division, you will be responsible for facilitating language communication for the Limited English Proficient (LEP) community in a variety of settings, including customer service, medical, and other verticals via audio and video.  Language Services Associates is continuously accepting qualified interpreters! Part/Full Time options are available.

Responsibilities:

·         Provide effective audio and video remote interpreting

·         Answer inbound calls in a timely manner

·         Perform basic troubleshooting for technical issues

·         Provide superior customer service

·         Adhere to Code of Professional Conduct, including maintaining strict standards of confidentiality

·         Adhere to all policies and procedures, including professional interpretation protocols and industry specific best practices

·         Complete assigned training(s) and participate in ongoing Quality Assurance monitoring

Qualifications/Experience:

·         U.S. resident

·         Full fluency in both English and Portuguese 

·         Technology proficient (including but limited to: web based platforms, email, Microsoft Word, Microsoft Excel)

·         Preferred - professional interpreting experience

·         Preferred - industry specific certifications/trainings (CMI, CCHI, etc.)

·         Preferred - proof of 40+ hour medical interpreting training (ex: Bridging The Gap, Cross-Cultural, etc.)

LSA is passionate about what we do, which is helping people thrive in an increasingly global environment!  If interested, please apply and include a copy of your resume which emphasizes your interpreting experience.