Accounts Receivable Specialist

Schedule: Monday - Friday, 8AM -5PM

Classification: Full Time - Exempt

Travel Required: No

Location: Remote

Salary: $55,000

Lap of Love is a national practice dedicated exclusively to in-home end-of-life care for pets. We believe all pets and their families deserve the most compassionate and supportive end-of-life experience. Our veterinarians help pets and their parents with quality of life assessments, pain and anxiety management, end-of-life consultations, and peaceful euthanasia in the comfort of their pet’s favorite place – home.

Position Description

Lap of Love Veterinary Hospice, headquartered in Lutz, FL., seeks to add a key member to its growing team by employing a dynamic Accounts Receivable Specialist to support our Finance Team. This individual will play an instrumental role in Lap of Love’s day-to-day operations by managing the accounts receivable function within the organization. This role involves ensuring accurate and timely invoicing, collection of payments, and resolution of discrepancies. Lap of Love’s Accounts Receivable Specialist plays a crucial role in maintaining positive client relationships and supporting the financial health of the company.

Essential Functions & Responsibilities:

• Generate and issue invoices to customers accurately and promptly
• Ensure invoices include all relevant information such as terms of sale, due dates, and payment methods
• Monitor accounts to identify overdue payments and follow up with customers via phone, email, or other communication methods
• Negotiate payment plans or terms to facilitate timely payment
• Apply payments received from customers to their respective accounts accurately
• Reconcile discrepancies between amounts received and amounts invoiced
• Respond to customer inquiries regarding invoices, payments, and account statuses professionally and in a timely manner
• Reconcile accounts receivable subsidiary ledger to general ledger balances
• Identify opportunities to streamline accounts receivable processes and improve efficiency
• Implement best practices to reduce the number of overdue accounts
• Maintain confidentiality of financial information and customer data
• Communicate with Leadership any issues that hinder the Accounts Receivable collection process

Experience, Education and Requirements:

• 2-4 years of experience in Accounts Receivable required
• Bachelor's degree in Accounting, Finance, or related field preferred
• Working knowledge of GAAP accounting principles and internal controls required
• Intermediate Excel skills (V-lookup, pivot tables, etc.)
• Excellent verbal and written communication skills
• Self-starter and team player who works well under pressure and has excellent time management skills
• Strong organizational skills
• Excellent attention to detail and analytical abilities
• Display compassion, control, and confidence in all aspects of the position
• Strong ethics and a high level of personal and professional integrity
• Excellent follow-up skills
• Able to multitask effectively

Physical and Other Job Requirements:

• Able to sit for prolonged periods of time
• Able to frequently communicate by telephone and through the use of computer technologies, including but not limited to email and video conferencing
• Possess manual dexterity, fine motor skills, and the ability to operate a computer, read a computer screen and type on a keyboard for prolonged periods of time
• Able to multitask using multiple computer tabs/platforms while engaging in conversation
• Able to quickly learn custom software and other programs, such as Zoom, Sunshine, and Google Suite
• Average or above-average working knowledge of accounting applications such as Intacct and Authorize.net
• Access to reliable and secure internet
• Maintain confidentiality of all patient, client, and business information
• Comply with all applicable laws, regulations, policies, procedures, and guidelines

This job posting is not intended to be an exhaustive list of duties, but it aims to highlight the typical main responsibilities of the position. At the request of their supervisor, this individual may be asked to perform additional duties or take on additional responsibilities to better meet the needs of their department.

• Health Insurance Plan (Medical) with 100% employee paid HSA option available
• Dental and Vision Plans
• Retirement Plan (Traditional 401k with 3% match and Roth 401k)
• Paid Time Off
• Bereavement Leave
• Paid Parental Leave
• Company Funded Wellness Resources (Mental, Financial, and Physical)
• Life Insurance (Basic, Voluntary, and AD&D)
• Short Term and Long Term Disability Insurance
• Training & Development
• Pet Insurance