Help Desk Specialist (Contract)

We are seeking a skilled Help Desk Specialist with experience in ServiceNow to join our IT support team. The ideal candidate will provide first-level technical assistance to end users, troubleshoot IT issues, and ensure efficient ticket resolution using the ServiceNow platform. This role requires excellent problem-solving skills, a customer-focused mindset, and strong communication abilities.

This role is fully onsite and 3 month contract

Salary: $25-26/hr

Due to Government Contract, all viable candidates must be US Citizens due to the requirement of obtaining a security clearance

• Serve as the first point of contact for IT support requests via phone, email, and ServiceNow ticketing system.
• Diagnose and resolve hardware, software, and network-related issues for end users.
• Log, track, and manage incidents and service requests in ServiceNow, ensuring timely resolution and proper escalation as needed.
• Collaborate with IT teams to identify recurring technical issues and implement solutions.
• Maintain accurate documentation of support activities, resolutions, and troubleshooting procedures.