French Speaking Customer Service for Online Learning & EdTech Department

Patrique Mercier Recruitment is a leading agency focused on matching talented individuals with exceptional job opportunities across Greece. We are currently looking for a French Speaking Customer Service representative to join the Online Learning & EdTech Department. This role is ideal for individuals who are passionate about education and technology and dedicated to providing excellent customer support. As a representative, you will assist French-speaking clients with inquiries related to online learning platforms, courses, and educational resources. Your proficiency in French will be instrumental in delivering a seamless customer experience and helping learners achieve their educational goals. If you are eager to make a difference in the world of education and contribute to the growth of digital learning, we encourage you to apply!

Responsibilities

• Deliver high-quality customer support via phone, email, and chat in French.
• Assist clients with inquiries about online courses, registration, and account management.
• Handle customer complaints with empathy and provide effective solutions.
• Guide users through the learning platform’s features and functionalities.
• Document and maintain accurate records of customer interactions and feedback.
• Collaborate with team members to improve service processes and client success.
• Stay abreast of the latest developments in online learning and EdTech trends.

• Fluency in French (both spoken and written) is essential.
• Strong communication and customer service skills.
• Previous experience in customer service, preferably in the education or technology sectors, is favorable.
• Excellent problem-solving abilities and a customer-focused mindset.
• Ability to work independently and as part of a collaborative team.
• Interest in online learning and educational technology is a significant advantage.
• Proficient in digital communication tools and customer management software.

• Private Health Insurance

• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )