Senior Desktop Support Specialist

Job Title: Senior Desktop Support Specialist

Location: Arlington VA

Job Type: Full-Time

Clearance Required: Secret Clearance or previous DOD experience highly preferred

Job Description:

We are seeking a skilled and motivated Senior Desktop Support Specialist to join our team. In this role, you will provide advanced IT support and troubleshooting for end-users in a dynamic environment. You will ensure the smooth operation of desktop systems, applications, and network connections, with a focus on maintaining security and efficiency.

This position requires a proactive problem-solver with excellent communication skills and a strong technical background.

Responsibilities:

Provide advanced desktop support for hardware, software, and network-related issues.

Troubleshoot and resolve system errors, performance issues, and connectivity problems.

Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.

Support operating systems, applications, and security software in compliance with company policies.

Respond to and resolve escalated tickets from junior support staff.

Maintain detailed documentation of incidents, resolutions, and support activities.

Assist with user account management, including Active Directory and access permissions.

Coordinate with IT teams to implement upgrades, patches, and new technologies.

Ensure compliance with Department of Defense (DOD) security standards and protocols.

Train and mentor junior IT support staff as needed.

Qualifications:

Required:

Security+ CE Certification.

3+ years of IT support experience in a desktop support or similar role.

Strong knowledge of Windows operating systems, Office 365, and common IT support tools.

Experience with Active Directory, group policy management, and network troubleshooting.

Excellent problem-solving and customer service skills.

Preferred:

Active Secret Clearance or previous DOD experience.

Experience with ticketing systems like ServiceNow or Remedy.

Strong written and verbal communication skills.