Desktop Support Specialist

Desktop Support Specialist

Monday-Friday, 7:00 AM-4:00 PM

Typical Base Pay Range: $24.00 to 27.00 (DOE)

For over 100 years, we’ve manufactured high-quality products right here in the USA. We still operate out of our Oregon-based factory to this day, producing innovative, battle-proven optics for the world's most relentless hunters, shooters, law enforcement officers, and military personnel. Regardless of the product, whether it's a red dot or a riflescope, we design and manufacture it with one goal in mind—to ensure it performs for life.

At Leupold and Stevens we’re American to the Core and passionate about what we do.  Product excellence and uncompromising quality are our top priorities. We’ve built a collaborative, high performance culture where team players with innovative ideas and a sense of urgency thrive.

Our benefits package is amazing:

• affordable health and dental insurance
• a strong commitment to training and professional development including an internal skills development program for all manufacturing team members
• a generous tuition reimbursement program
• company contributions up to 8% of base pay into a 401K retirement account
• profit sharing
• and great product discounts (to name a few)

What You’ll Be Doing as a Desktop Support Specialist:

Provides 1st and 2nd level technical support to all technology users across the business as it relates to computer hardware/software, account administration and equipment procurement. Places customer service front and center creating pleasant support experience for users.

• Serves as primary contact for desktop support for all employees.
• Responds to user problems, determines appropriate response, and resolves issues.
• Installs, configures and troubleshoots desktop systems, workstations and peripherals.
• Utilizes remote support tools and JIRA ticketing systems
• Leverages knowledge of network protocols for troubleshooting (e.g., TCP/IP, DNS)
• Maintains and administers accurate records and files related to work performed; maintains inventory records and documents equipment installations and configurations.
• Maintains user access, including adding and removing users, as well as modifying their configurations, security rights and access rights.
• Participates in the implementation of IT and infrastructure projects.
• Answers questions and communicates technical information to both technical and non-technical personnel.
• Conducts training on common and specialized applications.
• Evaluates changes in desktop technology and makes recommendations regarding software and hardware solutions, including acquisitions and upgrades.
• Adheres to company and department policies and best practices.
• Incorporating the company’s values in all deliverables.
• Performs other duties as assigned.

Skills and Experience You’ll Need as a as a Desktop Support Specialist:

• Associates degree plus a minimum of 2 years of experience in a Desktop Support role. An equivalent combination of education and experience may be considered.
• Two years customer service-related experience requiring interpersonal communications and public relations skills.
• Experience with mobile device support (smartphones, tablets)
• Ability to work independently and as part of a team
• Demonstrated proficiency in Microsoft operating systems and Office applications.
• Demonstrated proficiency in Mac operating systems in a business environment.
• Ability to diagnose PC hardware, software, and operator problems of moderate complexity.
• Ability to pro-actively investigate problems and determine appropriate course of action.
• ITIL 4 Foundation, CompTIA A+ certification (preferred) or acquire the certification within six months of being hired.

Work Environment for a Desktop Support Specialist:

Work is normally performed in a combination of office and manufacturing environment. While performing the duties of this position, the employee is regularly sitting, and standing for long periods of time, repeatedly required to talk or hear, reach with hands and arms, and use wrists and fingers. Frequent keyboarding. Lift up to 25 pounds and occasionally lift up to 50 pounds with assistance. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the need to adjust focus. May include exposure to manufacturing environment including noise, chemicals, lubricants, moving mechanical parts, and fumes or airborne particles. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

For details on positions and to apply, go to:

www.leupold.com/careers

Leupold & Stevens, Inc.

14400 NW Greenbrier Parkway

Beaverton, Oregon 97006

* A core business objective at Leupold & Stevens is to maintain a workplace in which each employee can achieve their full potential.  The company was founded on the principle of giving customers and our team members ‘A Square Deal’; to us, this means advocating for the employment opportunities and advancements of all individuals regardless of race, color, sex, national origin, age, religion, physical or mental disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We resolutely believe all aspects and privileges of employment should be determined by skills and behaviors, not personal identities.

* With our commitment to make our application process and workplace accessible for individuals with disabilities, we will provide reasonable accommodations, upon request, for an individual applicant to participate in the job application process.  To request an accommodation to the application process, please send an email to HRDept@Leupold.com or call (503) 646-9171 and a Leupold & Stevens representative will contact you.

* Leupold & Stevens, Inc. is a drug free workplace.  All final candidates must successfully pass a pre-employment drug screen and background check.

* Leupold & Stevens, Inc. complies with all applicable FAR & DFAR regulations.

* We hire U.S. citizens and persons lawfully authorized to work in the U.S. All new employees must complete an INS Employment Eligibility Verification Form (I-9). Positions may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Leupold & Stevens, Inc.’s ability to apply for and obtain an export control license on your behalf.