Solutions Engineer

Join the team that's transforming the digital accessibility industry! We help enterprise customers create inclusive web, mobile, and product experiences through accessibility testing, evaluation, and remediation—allowing organizations to enhance the digital experience for people with disabilities, comply with regulatory and statutory accessibility standards, and project an inclusive and disability-friendly presence. We deliver sustainable impact with our comprehensive approach to solutions designed to make the digital world accessible!

How You Support Our Growth

As a Solutions Engineer, you will play a critical role in driving the technical aspects of Level Access's sales processes. Reporting to our Head of Solutions Engineering, you will act as a technical expert on our products and how they integrate with client systems and processes. Your contributions will directly fuel the success of our product, marketing, and sales efforts.

Key Responsibilities

• Communicates Effectively: Clearly convey technical concepts in one-on-one and small group settings. Listen actively to clients and team members. Adjust communication style to suit different audiences. Share timely information within the team.
• Customer Focus: Understand and address customer needs. Deliver solutions that meet customer expectations. Build and maintain positive customer relationships through reliable support.
• Situational Adaptability: Adjust actions based on immediate feedback and changing conditions. Adapt your approach in daily interactions to meet different situational demands.
• Drives Results: Consistently meet goals and deadlines. Overcome routine obstacles to achieve objectives. Maintain focus on completing tasks efficiently.
• Collaborates: Work collaboratively within the team to achieve shared objectives. Share knowledge and resources. Build rapport with peers and contribute to a supportive team environment.
• Action Oriented: Take initiative to address immediate challenges without unnecessary planning. Act promptly to resolve issues. Demonstrate a willingness to step up when needed.
• Connect directly with customers to guide discovery conversations and deeply understand their needs, goals, and pain points.
• Serve as a product evangelist and subject matter expert to our technical community.
• Solicit and log client feedback, collaborating with product management to steer our technical roadmap appropriately.

Required Qualifications

• 2+ years' experience in a technical solutions/sales role or equivalent.
• Familiarity with CI/CD practices and processes.
• Familiarity with Agile methodologies.
• Excellent communication and presentation skills.
• Natural curiosity and inquisitiveness; ability to ask the right questions during client discovery phases.
• Comfort with managing multiple projects and collaborating with various team members concurrently.
• Willingness to travel up to 30%.

Desired but Not Required Qualifications

• Knowledge of digital accessibility and disability inclusion.
• Understanding of regulations related to digital accessibility (e.g., Section 508, ADA).
• Familiarity with WCAG 2.1 AA requirements.
• Understanding of front-end web technologies (HTML, CSS, JavaScript frameworks).
• Experience with automated testing technologies (Cypress, Webdriver IO, Cucumber).
• Experience with native mobile application development (iOS or Android).

Application Process

This is a full-time salaried position with a competitive benefits package, including bonus opportunities and unlimited vacation/FTO. Salary is commensurate with experience. Please submit your cover letter and resume for immediate consideration.

Level Access is committed to workforce diversity. Equal Opportunity Employer. Copyright 2024, Level Access. All rights reserved.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.