Credit and Collections Manager

LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Our high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality and range.

Our tools play a key role in customer workflows from discovery applications through to commercial manufacture and enable its customers to: bring new diagnostics and therapies to market; progress research and development; optimize food production; and continuously monitor and enhance the quality of food, the environment and consumer products.

The Credit & Collections Manager serves as a leader and knowledgeable business partner on all accounts receivable (AR), credit management, and collections management responsibilities. This person contributes to business unit success by driving compliant, accurate, and timely cash collections and is a champion of continuous improvement efforts to increase cash flow, minimize bad debt, and develop solid working relationships on a global scale.

The Manager plans, directs, manages, and coordinates group personnel and operational resources involved in the designated responsibilities of this function. In partnership with HR, functional leadership, and third-party support, this individual is expected to foster a culture of ownership and accountability through servant leadership and a “team first” mindset. This is a hybrid role expected to be home-based within commutable distance to the company's site in Milford, MA.

To perform this job successfully, an individual must be able to capably perform each of the following essential functions: 

• Direct a team of accounting professionals and external vendors to effectively deliver on regular order-to-cash (OTC) responsibilities while also ensuring compliance with applicable accounting regulations and financial standards
• Serve as primary manager of third-party OTC vendor relationship, actively monitoring and driving vendor performance and service levels
• Serve as an effective business partner to teams and global process owners spanning multiple functions, sites, and regions
• Diligently manage the personnel activities of direct and indirect reports, including budgeting; staffing; training; performance evaluations; mentoring and coaching; and goal setting, including setting employee objectives linked to business initiatives and other key performance indicators (KPI’s)
• Determine and manage to objectives for functional areas under direct remit—including AR, customer invoicing, and cash applications—that align with the finance department’s goals
• Oversee all aspects of AR ERP system, data management best practices, monthly statements, invoicing, and various payment methods; assist with external and internal audits where required
• Proactively manage and monitor customer credit limits through review and analysis of various third-party tools and financial data, including financial statements, bank and trade references, as well as overall customer history 
• Perform month-end duties such as month-end journals, account reconciliations, and bad debt provisions
• Provide regular updates and reporting on KPI’s, including AR Aging, to functional leadership; alert management to discrepancies and trends concerning customer payments and cash flow as relevant
• Oversee all delinquent accounts and collection efforts and address negotiations with customers in non-payment cases; continually review collection methods and set measurable goals to improve days in accounts receivables and collection ratios
• Continuously seek and support new approaches and practices to improve the efficiency of direct team; develop and implement effective workflows, processes, and inter-departmental coordination to meet and exceed team outputs
• Perform other duties as required, or assigned by management, to meet business needs

Essential Knowledge & Qualifications:

• Bachelor’s degree in accounting, finance, or a related field—or equivalent combination of relevant education and applicable work experience
• Demonstrated success leading, managing, and motivating people in a fast-paced operational service environment
• Previous experience with order-to-cash (OTC) processes, including successful administration of cash applications, month-end closes, reconciliation, and cash and bank
• Working knowledge of accounting principles (GAAP)
• Proven knowledge of Microsoft Office applications, including advanced knowledge of Excel, and ERP system applications (IFS and SAP preferred)
• Ability to review data/costs and analyse results, create and present detailed reports, accurately process numerical data

Preferred Knowledge & Qualifications:

• Proven success managing OTC processes through third-party vendor relationships in a global and/or matrixed environment
• Prior experience managing teams spanning multiple regions/globally
• Prior work experience in a biotechnology, medical device, or pharmaceutical organization

All your information will be kept confidential according to EEO guidelines.