Customer Service Executive with German, English, Polish (Hybrid) - Łomianki, Warsaw

LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range.  

About the ATCC 

ATCC, a not-for-profit organization, is the world’s largest biorepository holding a collection of over 4,000 cell lines, 70,000 microorganisms and providing GMP cell banks to the Biopharmaceutical community. LGC is the exclusive partner of ATCC in Europe and seek to build awareness of the unique portfolio, grow revenues and ensure customers receive the materials in perfect condition. ATCC is the go to provider of validated, authenticated biomaterials trusted by scientists worldwide. 

Join our dynamic Customer Service Team and play a key role in managing customer orders across multiple sectors and channels! In this exciting position, you’ll ensure seamless order processing, handle inquiries in German, Polish, and English, and collaborate with tech and sales teams to meet customer needs. 

Your work will be essential in delivering outstanding service from order placement to payment. Plus, with our hybrid work model, you’ll enjoy the flexibility of working both from home and our Łomianki office. 

Be part of an international team and contribute to our mission "Science for a Safer World".

Your Impact as a German-Speaking Customer Service Executive 
Here’s how you’ll make a difference: 

• Order Management: Efficiently process and track customer orders, ensuring timely and accurate system entry while supporting On Time In Full (OTIF) delivery goals 
• Customer Engagement: Act as a key point of contact, managing inquiries and interactions across various channels with professionalism and efficiency 
• Service Excellence: Proactively resolve customer queries and oversee Service Cloud Case management, ensuring quick and effective resolutions 
• Data Accuracy: Maintain up-to-date records by running end-of-day reports and ensuring promised delivery dates are met 
• Language Requirement: Fluency in German is essential for this role, along with proficiency in English and Polish 

• Previous experience in administrative and customer service roles 
• Ability to efficiently handle inquiries via phone, email, and chat in German, English, and Polish 
• Strong problem-solving skills with a customer-focused mindset 
• Friendly, professional, and solution-oriented communication style 
• Strong attention to detail, and ability to thrive in a fast-paced environment 

Your contributions will uphold our commitment to excellence from order entry to delivery. Be part of our success—apply now! 

ABOUT LGC: 

LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range. 

OUR VALUES

• PASSION
• CURIOSITY 
• INTEGRITY
• BRILLIANCE
• RESPECT

EQUAL OPPORTUNITIES 

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.

For more information about LGC, please visit our website www.lgcgroup.com

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