Gestionnaire, systèmes d'affaires / Business Systems Manager

With 40 years of expertise, LGI Healthcare Solutions develops technological software for the healthcare network. We specialize in providing solutions for clinical, financial and material management, performance and analysis, and workforce management, which includes payroll management. Innovation is at the heart of our activities and we partner with our customers to solve crucial issues and ensure the well-being of patients and all members of the health sector. Today, our solutions support 320,000 healthcare professionals and over 6 million patients.

At LGI Healthcare Solutions, we value diversity and equal access to employment for all. Should you require specific assistance during the recruitment and integration process, don’t hesitate to let us know. It will be our pleasure to accommodate you while respecting the confidentiality of your personal information.

Are you looking to advance your career by joining a team of passionate and motivated professionals who bring their talents to the healthcare system? 

Dare to take the leap and realize your full potential with us in an inspiring and dynamic environment that values flexibility, teamwork, learning, and excellence.

What will your days be like at LGI Healthcare Solutions? 

The Business Systems Manager is a strategic leader, responsible for the evolution, and management of information systems critical to business performance and growth. This key role includes defining and implementing the business systems technology roadmap, managing existing systems, and identifying, evaluating and deploying new solutions. The Business Systems Manager makes informed recommendations to optimize operational efficiency, enrich client experience, and improve data-driven decision-making. As an agent of change, they will inspire their team, and collaborate with various stakeholders to achieve the organization's strategic objectives.

How will your contributions be showcased?

Key responsibilities:

Strategic leadership and roadmap management: Define and communicate the evolution of business systems so that they are aligned with corporate objectives. Develop and manage the roadmap for systems improvement projects and initiatives.

Project management and implementation: Direct the evolution of the D365 CRM, from planning, to deployment, and adoption, ensuring alignment with user needs and strategic objectives. Manage other business systems' implementation and improvement projects (ERP, BI, etc.).

Systems optimization and evolution: Oversee the continuous improvement and evolution of global business systems (CRM, ERP, BI and others), while actively supporting business functions (marketing, sales, customer service, finance, accounting, operations, etc.). Identify and evaluate new technologies and solutions to optimize processes.

Operational efficiency and business intelligence: Implement best practices and technology solutions to improve operational efficiency, guarantee system performance and reliability, and ensure timely, and relevant access to data (BI, analytics) to support growth, and strategic decision-making.

Intake of requirements and systems configuration: Work closely with business teams to take their needs into consideration, in order to provide clear and achievable system requirements. Oversee and participate in system configuration, and work effectively with implementation partners to deliver expected functionality.

Training and adoption of change management: Design, run testing, and deliver training workshops for users. Develop and maintain comprehensive documentation, and effective training materials to foster end-user adoption, improve productivity and promote autonomy. Implement change management strategies to ensure a smooth transition to the new environment.

Systems support and maintenance: Ensure quality day-to-day support for users of CRM, ERP and other business-critical systems,effectively mobilizing internal resources, and external partners to resolve problems, and ensure business continuity.

Partner relationship management: Select, negotiate and manage relationships with external suppliers, and partners (integrators, consultants, etc.), ensuring quality of services and compliance with agreements.

People management and team leadership:

• Foster team engagement and development: Inspire and maintain a high level of commitment within the team through mentoring, offering development opportunities (task rotation, challenging projects), and balanced workload management.
• Cross-functional collaboration and communication: Actively promote and improve collaboration with cross-functional teams, both within the IT department and with other departments within the company. Communicate effectively with various stakeholders, including company leadership.
• Performance and objectives management: Establish clear and measurable performance objectives for team members, ensure regular follow-up, provide constructive feedback and support their success in alignment with the company's mission and objectives.
• Coaching and professional growth: Coach and guide team members in their professional and personal development, identifying their strengths and areas for improvement and providing opportunities for growth.

What you will bring to LGI Healthcare Solutions to succeed in the role:

• Bachelor's degree in computer science, engineering or related field. Master's degree is an asset.
• Minimum of 10 years progressive experience in team management, with demonstrated experience in leading multi-disciplinary teams.
• Minimum of 10 years significant experience in implementation, optimization and management of complex business systems (CRM, ERP, BI, etc.). In-depth experience of Microsoft business solutions is a major asset (e.g. CRM, ERP).
• Solid experience in IT project management, including planning, execution, monitoring and risk management. 
• Excellent communication and presentation skills, with a proven ability to communicate effectively with technical teams, end-users and senior management. Strong ability to influence and negotiate at executive level.
• Significant experience in managing relationships with external partners and technology solution providers.
• In-depth knowledge of best practices in business systems management, enterprise architecture and information security.
• Demonstrated ability to think strategically, solve complex problems and make informed decisions.
• Transformational leadership with the ability to inspire change and foster a culture of innovation and continuous improvement.
• This position must be bilingual as the candidate will be responsible for working with documentation in both French and English and communicating, orally and in writing, with both French-speaking and English-speaking partners/clients/suppliers/colleagues. 

Assets (Optional):

• Experience in implementing AI tools to improve organizational performance
• Experience in a similar industry.

Here are the many benefits to ensure your personal and professional well-being as well as financial health:  

• Remote, in-office, or hybrid work, with the option of flexible hours to promote balance and performance 
• Group insurance plan and group RRSP with employer participation in effect from day one 
• Minimum of 3 weeks vacation + 5 days personal leave per year 
• Access to a telemedicine service and a complete assistance program for all employees and their family 
• Access to a leading e-learning platform and hours allocated for training and professional development
• More than 40 years of expertise in the health IT field opens the door to many career opportunities 
• Projects integrating Agile methodology 
• Employee discount program  
• An organizational culture rooted in the values of courage, determination, excellence, and collaboration around which we come together to develop technology solutions for the healthcare field. 

If you are interested in this position, we would be very happy to tell you more about the role, the team, and life at LGI Healthcare Solutions.  

Apply now!