IT Support Technician - L2

About us

LifeMD is a leader in virtual primary care, headquartered in NYC, and we're redefining how healthcare meets technology. Our vertically integrated digital care platform powers telemedicine, laboratory services, and pharmacy solutions, serving over 200 conditions across all 50 states.

At the heart of this transformation is our team of 50+ talented developers, engineers, and tech innovators building state-of-the-art systems that make healthcare smarter, faster, and more accessible. From architecting scalable backend systems to crafting intuitive user experiences, we are pushing boundaries every day.

Recognized as one of the fastest-growing healthcare tech companies (#166 on Deloitte Fast 500 in 2023), LifeMD is not just a healthcare company—it’s a tech company revolutionizing healthcare.

If you're passionate about building impactful technology, solving complex challenges, and seeing your code change lives, LifeMD is the place to grow, innovate, and make a difference.

Join us and let's build the future of healthcare—together. 🚀

About the role

LifeMD is seeking a skilled and motivated IT Support Technician - Level 2 to join our Technology department. In this critical role, you will serve as the primary escalation point for IT issues that L1 support cannot resolve, ensuring timely and effective resolutions. You will leverage your strong understanding of our systems and advanced diagnostic abilities to enhance user satisfaction and maintain smooth operations. This position involves a blend of problem-solving, system maintenance, configuration, documentation, and potentially training L1 staff. This role will work out of LifeMD’s Pharmacy location in Lancaster, PA, supporting IT Operations on-site, as well as for the entire organization.

Core Responsibilities:

• Microsoft Windows and macOS Environments: Provide advanced troubleshooting and technical support for Windows desktop and server operating systems. Deploy, configure, and maintain Windows systems and peripherals. Manage user profiles, permissions, and network troubleshoot. Offer advanced troubleshooting and technical support for macOS desktop operating systems.
• Linux Environment: Provide advanced troubleshooting and support for Linux-based systems, including servers and developer workstations.
• Google Workspace: Offer end-user support and troubleshooting for Google Workspace applications. Assist with user account administration and best practices guidance.
• SaaS Applications: Provide end-user support and troubleshooting for various SaaS applications used by LifeMD. Manage user access and permissions, and escalate complex issues as needed.

Basic Qualifications:

• 2+ years of IT support experience with a focus on complex issue resolution
• Proficiency in Windows (desktop and server), macOS, and Linux operating systems
• Strong understanding of networking concepts (TCP/IP, DNS, DHCP)
• Experience with troubleshooting tools and remote desktop support tools
• Basic understanding of security principles

Preferred Qualifications:

• Experience in a multi-platform environment
• Background in supporting cloud infrastructure (AWS, Cisco Meraki)
• Familiarity with ITIL framework and incident management processes
• Relevant certifications (CompTIA A+, Network+, Security+, etc.)
• Excellent problem-solving and analytical skills
• Strong written and verbal communication
• Great customer service skills
• Ability to work independently, as well as part of a team
• Strong organizational and time management skills
• Attention to detail and accuracy

• Salary Range: $65,000-$75,000
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Unlimited PTO Policy
• Paid Holidays
• Short Term & Long Term Disability
• Training & Development