Principal Solution Architect, Sales Systems & Tools

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

This role can be based in New York City NY, Chicago IL, or Bellevue WA.

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

Everyday millions of people use LinkedIn’s products to make connections, discover opportunities, and gain insights. Our innovative marketing and advertising products leverage our global reach and audiences to help the world’s marketers and advertisers achieve their goals.   
 
LinkedIn’s Sales Systems & Tools Team are the foundation upon which we can deliver value to our customers, at scale, and ultimately drive $5B+ in annual revenue. These platforms empower global teams across Sales, Marketing, Support, Operations, Finance and Data to be more productive and successful. The demands of fast-growing multibillion dollar media business have only continued to grow, requiring a senior product leader to set strategic direction, weigh and prioritize the needs of existing and future teams and business growth and to execute against strategic investments to support our employees and businesses.  
 
We are looking to hire a Solution Architect to join our organization and execute the vision, strategy and key initiatives for our LinkedIn Systems & Tools team. This includes leveraging a diverse team to bring big, ambitious ideas “to life” while collaborating closely, partnering across Software Engineering, Data Science, Technical Program Management, Design, other Product Managers, and business stakeholders to set the vision and deliver outcomes to achieve critical business needs. 
 
Searching for your dream job? At LinkedIn, we strive to help our employees find passion and purpose. Join us in changing the way the world works. 
 

Responsibilities: 

• Work effectively across customers, stakeholders, and engineering teams to deliver large or significant features successfully.    
• Stay up to date on new Salesforce features and releases and apply knowledge of B2B sales systems and technologies, including their architecture (e.g., workflows, APIs, runtime characteristics, design limitations, and maintenance requirements) into solutions. 
• Collaborates with engineering on selecting technologies and making architectural decisions, ensuring agreement on the technical strategy 
• Run project management of technical solutions from requirements discovery, through quality assurance, user acceptance testing, new feature communications and deployment.  
• Perform admin tasks on our org as needed such as monitor system performance, usage, and errors, manage user profiles, permissions, security settings, data access, uploads 
• Review custom fields, objects, formulas, workflows, validation rules, customizations, integrations, workflows, reports, dashboards, and apps using Salesforce tools and best practices 
• Create reports and dashboards based on system data to help sales product and engineering identify areas of systems improvement and propose solutions to reduce system complexity and improve data quality 
• Challenge Salesforce Product Owners, Engineering, and business stakeholders on best practices, with a preference for standard over custom functionality where appropriate and preventing future technical debt. 
• Own Agile processes and operate as a liaison between the sales product management, engineering, and Technical Program Management orgs 
• Act as a Salesforce subject matter expert and driver of technical transformation

Basic Qualifications:

• Bachelor's degree  
• 10+ years' experience of hands-on skills building enterprise salesforce solutions 
• 5+ years’ experience with Salesforce integrations, complex data storage models, and their implications 
• 5+ years’ experience with Salesforce Lightning, Sales Cloud, and Service Cloud with a focus on internal systems/business applications (Advanced Admin & Platform App Builder Certifications) 
• 5+ years’ experience in Agile development methodology 

Preferred Qualifications 

• MS degree in a technology-related field  
• Experience building enterprise platforms (e.g., Anaplan, Salesforce, Dynamics, WalkMe) in the Go-To-Market space for global companies  
• Procuring, customizing, integrating, deploying, and managing major B2B Sales technologies for both launch and migration  
• Excellent communication skills with the ability to interact with and understand technical subjects and emerging technologies  
• Ability to manage and lead across highly cross-functional teams  
• Native Salesforce AI solutioning experience (Einstein Bots/Copilot/Service Agent) preferred  
• Telephony solutioning experience (Service Cloud Voice) preferred  
• Experience with Gong, Tableau, Salesforce Engage, Salesforce in Outlook is a plus  
• Proficient in Excel, and with managing large data sets (Data Loader preferred)  
• Preferred Credentials: AI Specialist, Application Architect, B2C Commerce Architect, Data Architect, Integration Architect, System Architect, Technical Architect 

Suggested Skills

• Salesforce
• Technical Project Management
• Agile methodology

LinkedIn is committed to fair and equitable compensation practices.

The pay range for this role is $153,000 to $250,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.

The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits.

Equal Opportunity Statement

LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: EEO Statement_2020 - Signed.pdf.

Please reference the following information for more information:  https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf and

 https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf  for more information.

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If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at [email protected] and describe the specific accommodation requested for a disability-related limitation.

Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:

• Documents in alternate formats or read aloud to you
• Having interviews in an accessible location
• Being accompanied by a service dog
• Having a sign language interpreter present for the interview

A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.

LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.

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Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.

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As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.

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Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.