SMB Relationship Manager, LinkedIn Sales Solutions

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together. 

We are looking for a Relationship Manager for our SMB Customers to join our team in contributing to successful client relationships for LinkedIn Sales Navigator product.  

You will be responsible for making sure that clients renew their contracts with LinkedIn Sales Solutions’ products and services. You will focus on a portfolio of client accounts to ensure there is engagement in products through discovery, training and ultimately guaranteeing the investment made in LinkedIn Sales Navigator best meets the clients’ needs. 

Responsibilities: 

• Managing 100+ SMB existing customer accounts spread across ASIA and ANZ 
• Adhering to SMB Customer Engagement playbook to ensure 100% Client Coverage every month [via Customer Meetings, Online meetings etc.] 
• Customer Playbook includes Customer Demo, Refreshers Training, Onboarding, Conducting Quarterly Business Reviews, Addressing their technical and admin issues 
• Identify customer requirements, uncover roadblocks, and demonstrate strong account management capabilities to drive renewal to on-time closure 
• Provide customers with updates about self-serve trainings and customer success resources 
• Identifying Churn Risk accounts and proactively preparing Churn Mitigation plan to save or minimize churn 
• Identifying top growth accounts, engaging with them on various platforms to build meaningful relationships 
• Religiously maintaining CRM Call Logs, Updating Activities 
• Building an active pipeline based on growth opportunities 
• Preparing quarterly Territory Account Plan (TAP) due to changing market dynamics 

Basic Qualifications: 

• 3+ years of quota carrying sales experience in inside sales, field sales or account management roles  

Preferred Qualifications: 

• Bachelor’s degree in any field 
• Experience managing high volume sales conversations 
• Negotiation skills that allow value-based contract negotiations at the senior level 
• Proficiency in MS Office (Outlook, Excel, Word and PowerPoint) 
• Excellent communication (fluency in English due to APAC customer base), time and customer management skills 

Suggested Skills: 

• Executive presence  
• Understanding customer objectives  
• Multi-threading  
• Planning & Prioritizing 

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