IT Helpdesk Agent

⭐ Who we are

Lodgify is not just any startup, we're a fast-growing company leading the vacation rental industry with our innovative software. And we raised $30M to do exactly that!

Our platform empowers property owners and managers to efficiently manage and market their rental businesses online. We are an international team of more than 350 people and over 60 different nationalities, founded in the heart of sunny Barcelona. 

⭐ Role Overview

As an IT Helpdesk Agent at Lodgify, your main objective is to troubleshoot and resolve issues with computers, software, and other related technologies to maintain and improve the working environment of internal users. You will supervise the onboarding and offboarding of employees, handling hardware IT stock resources and remote equipment. You will also be responsible for training and knowledge sharing with new IT members while monitoring internal systems for stability and security issues.

• IT Support & Management:
• Handle IT support requests from internal and external employees.
• Manage user access and permissions and administer endpoint management through JumpCloud.
• Troubleshoot laptops, mobile devices, and IoT devices and provide third-party software support.
• Maintain the VoIP phone system and provide support for video conferencing systems.
• Lead the new onboarding/offboarding procedure for all employees at Lodgify.
• Oversee hardware and software procurement.
• Manage and escalate issues through the ticketing system.
• Security & Compliance:
• Monitor and respond to system alerts.
• Support data security and integrity.
• Manage and administer password management systems.
• Training & Knowledge Sharing:
• Provide basic technical training to users and colleagues and assist in knowledge sharing.
• Lead user training and maintain technical documentation.
• Identify and propose improvements to maximize user experience and productivity.

• Cloud-based email platform for communication.
• VoIP and video conferencing systems for remote collaboration.
• Process and task management platforms for workflow organization.
• Integration and automation solutions for system synchronization.
• Identity management and device management solutions for user and endpoint control.
• Secure password management and endpoint protection tools for system security.
• Issue tracking and messaging platforms for communication and support.
• Network security and Zero Trust solutions for access control and data protection.

• 1+ years of experience in IT Helpdesk or a similar role
• Experience with JIRA or other ticketing systems
• Knowledge of IT support concepts (laptops, peripherals, networking, internet technologies)
• Cybersecurity course or training
• Strong customer service orientation
• Effective communication skills in English, both written and verbal
• Strong organizational skills with the ability to prioritize and execute tasks efficiently
• Ability to explain and demonstrate complex technical solutions to non-technical users
• Proficiency in operating systems (Windows, macOS, Linux)

• Experience in startup environments
• Fluent in Spanish
• ZTNA previous experience

Why you’ll love us:

You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.

What's in it for you?*

🏠 The freedom to work from home any day that works for you.

🌴 Enjoy 25 working days of paid vacation and Jornada Intensiva in August.

💊 Top-notch Cigna health insurance (includes travel insurance, dental plan, psychologist and we cover pre-existing conditions too).

😋 Save on meals! Enjoy a monthly allowance of 150€ and, in addition, a Flexible Remuneration plan with up to 70€. Plus, enjoy a 50% discount on Ametller’s prepared dishes to level up your mealtime!

🚇 Flexible Remuneration options for your transportation needs.

🖥️ Elevate your workspace. We provide a home-office setup allowance to ensure you have everything you need for a productive and comfortable work environment.

🇪🇸 Free Spanish classes.

🤑 Boost your earning potential with our referral program that offers paid compensation.

🌟 Fuel your day with a daily office breakfast buffet and join our monthly events like football tournaments, wine tastings, hikes, kayaking and more!

🎯 Work in a dynamic environment with offices fully equipped for fun with ping pong, foosball, surrounded by an international team of +60 nationalities.

*Benefits offered may differ based on the type of contract that is issued

So, what are you waiting for? Apply now!

All applications and CVs must be submitted in English 😉