Website Merchandise & Content Assistant

Are you passionate about e-commerce, digital content, and delivering an exceptional customer experience? Do you have a keen eye for detail and a proactive approach to problem-solving? If so, we have the perfect opportunity for you!

We’re looking for a Website Merchandise & Content Assistant to support the smooth running of our Shop Website. You will play a crucial role in stock management, website administration, and commercial reporting, helping to maximise sales and enhance the customer journey.

Why Join Logistics UK?

This is an exciting opportunity to be part of a growing e-commerce team where your ideas and contributions will make a real impact. If you’re looking for a role where you can develop your skills in online merchandising, website management, and commercial operations, we’d love to hear from you!

Logistics UK, formerly the Freight Transport Association is one of the biggest business groups in the UK, representing the entire industry with members from the road, rail, sea, and air industries, as well as the buyers of freight services such as retailers and manufacturers whose businesses depend on the efficient movement of goods.

An effective supply chain is vital to Keep Britain Trading, directly impacting over 7 million people employed in making, selling and moving the goods that affect everyone everywhere. With Brexit, technology and other disruptive forces driving changes in the way goods move across borders and through the supply chain, logistics has never been more important to UK PLC.

Key Responsibilities

• Enhancing the Customer Experience: Ensure product listings are accurate, engaging, and optimised with clear descriptions, high-quality images, and videos.
• Supporting Sales Growth: Assist the Website Commercial Development Executive in driving revenue through effective website management.
• Managing Stock & Orders: Work alongside the Merchandise Buyer to maintain stock levels, update IT systems, and ensure seamless order processing.
• Liaising with Suppliers & Partners: Collaborate with suppliers and fulfilment partners to maintain smooth operations and accurate product information.
• Website Administration: Work with IT teams and platform providers to resolve issues quickly and optimise website performance.
• Keeping Things Organised: Maintain the Shop Trading Calendar and assist with back-to-back ordering processes.

• Strong numeracy & computer skills – comfortable working with stock systems and commercial reporting.
• Excellent written communication – strong literacy, and attention to detail to create high-quality product content.
• Confident communicator – professional telephone manner and the ability to liaise with multiple stakeholders.
• Highly organised & self-motivated – able to manage time effectively and prioritise tasks in a fast-paced environment.
• Customer-first mindset – passionate about delivering a seamless online shopping experience.

We value our employees and offer a wide range of benefits recognising that no two employees are the same – everyone has different preferences and needs that change over time.

• 25 days of annual leave plus bank holidays
• Christmas Working Arrangement for extra days off during the festive period
• Health Cash Plan for all employees and Private Medical Insurance for managers
• Employee Assistance Programme and Mental Health First Aiders
• Enhanced Family Leave policy
• Flexible and remote working arrangements
• Two paid days off per year for charity or volunteering work
• Various learning and development opportunities
• Range of pension schemes
• Award scheme to recognise outstanding employees
• Life Assurance Scheme for peace of mind