Junior IT Executive

About us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are the leading direct-to-consumer womenswear brand, headquartered in Singapore, with an omni-channel presence across Indonesia and Malaysia, a retail franchise in Cambodia, and are fast expanding into international markets namely Japan, Hong Kong SAR China and United States of America.

Founded in 2010, we are proudly female-founded with more than 70% female representation across our organisation, leadership and STEM roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!).

The role

You’ll have a front seat experience in impacting women across the globe through fashion and technology. As our trusty IT Executive, you will be the enabler for all teams in Love, Bonito by providing them with a top-notch and seamless working environment. Most importantly, you’ll be part of an amazing journey of building the best technology team in the region.

Main Responsibilities:

• Service Desk Support: Provide 1st & 2nd level end user and system support via phone, email, or chat. This includes answering inquiries, troubleshooting issues, and escalating complex problems to specialized teams according to the SLA.
• Device/Software Deployment: Assist in the installation, configuration, and deployment of software applications across the organization. This includes managing software licenses, ensuring compatibility, and providing user training. 
• Device Deployment: Setup and deploy new desktop / laptop computers and the associated software to new hires and also collection of devices during offboarding. 
• Network Troubleshooting: Assist in diagnosing and resolving network connectivity issues to ensure seamless communication and data transfer. This includes monitoring network performance, identifying bottlenecks, and implementing corrective actions.
• Asset and Configuration Management: Assist in maintaining an accurate inventory of IT assets and tracking their configurations to ensure efficient resource utilization and compliance with organizational policies. This includes asset tagging, configuration documentation, and lifecycle management using IT Asset Management Tools.
• Store Setup: Plan and execute the IT setup for new store openings, including network configuration, POS system installation, and hardware setup.
• Technical Support: Provide on-site and remote technical support to store staff during and after the opening period.
• System Configuration: Configure and test IT systems, including computers, printers, and network devices, to ensure optimal performance. Support and maintain physical security systems such as CCTV, door access etc
• Vendor Coordination: Coordinate with IT vendors and service providers for installation, maintenance, and support of IT systems.
• Documentation: Maintain clear and accurate documentation of IT processes, procedures, and solutions.
• Collaboration: Work closely with other IT team members and departments to ensure seamless IT operations and support.

• Experience: Minimum 2-3 years experience in IT Technical Support or an equivalent
• Education: Diploma/Degree in Information Technology, Computer Science, or related field.
• Technical Skills:
• Basic/Strong knowledge of Windows and Mac operating systems.
• Experience with software installation, configuration, and troubleshooting.
• Hands-on experience in setting up and deploying desktops/laptops for onboarding and offboarding.
• Basic to advanced knowledge of networking (firewalls, routers, VLANs, routing protocols).
• Familiarity with IT Asset and Configuration Management tools.
• Systems & Tools:
• Experience in UniFi technologies is an advantage
• Experience with physical security systems (CCTV, door access, Hikvision, etc.).
• Soft Skills:
• Strong problem-solving abilities in a fast-paced environment.
• Excellent communication and interpersonal skills for user support.
• Ability to work collaboratively within IT and cross-functional teams.
• Additional Skills:
• Experience with store IT setup, including network and POS systems, is advantageous.
• Ability to coordinate with vendors and manage IT-related installations.
• Strong documentation skills for IT processes and troubleshooting procedures.

1. Flexible Work Arrangement

• Hybrid work and adjustable hours - as long as present during our core working hours

2. Staff Wellness

• Comprehensive corporate insurance (Fully covered visits at our panel clinics, maternity reimbursement etc)

3. Learning and Career Development

• Learning and development (i.e. subscription plans to best-in-class resources, personal development fund etc)
• Dedicated leadership training for those of managerial responsibilities
• Friday pm off for learning

4. #TeamLB perks

• Generous staff discount off LB products
• Corporate partnerships with a variety of companies
• Welcome to #TeamLB swag and store gift cards (get your LB work outfit on us!)
• Employee driven peer-to-peer recognition platform to honour and celebrate everyday achievements

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