IT Opening Coordinator Specialist

In LPP Greece, we are currently looking for an IT Opening Coordinator Specialist based in Athens

ABOUT US

LPP S.A. is one of the largest fashion companies in Central and Eastern Europe. The company has been operating steadily in Poland and abroad for more than 26 years, successfully meeting market demands in the field of clothing.

LPP S.A. manages 5 fashion brands: Reserved, Cropp, House, Mohito, and Sinsay, each of which addresses a different audience.

The company lists over 2.200 stores in its network and additionally has online stores for each of its Brands. It has presence in 40 countries.

We are ambitious, which means that we are constantly looking for new challenges and striving to improve.

Our biggest strength is our team, which today consists of more than 30.000 talented people in its offices and stores. Their passion motivates us to still have the energy and courage to reach for more.

JOB ROLE:

On this position you will be a part of Helpdesk Opening Team, which is dedicated part of Services Desk team to open new stores. We coordinate that process for all countries by constant communication with external partners. Team now contains ~20 people from 10 countries. Part of responsibilities for that role is to coordinate process of ordering and shipments of hardware for new stores and Internet lines.

MAIN ACTIVITIES:

• Provide selected onsite IT installations and support across multiple locations in country  accordingly to planned and on-going events. Active participation at every stage of store opening/closing is the main responsibility for this position.
• Being an active part of international team of IT specialist, to support store opening process for full LPP capital group. (members are from ~10 countries)
• Cooperate with HW/SW suppliers and other IT partners, including ISP companies.
• Manage communication between IT Opening Group and store opening Coordinators.
• Undertake day to day ServiceDesk operations ensuring that incidents, service requests and project works are effectively supported.
• To install pre-defined computer ‘images’ onto desktop and laptop computers and install or re-install applications onto PCs in line with current installation procedures.
• Work with ServiceDesk where required including ticket solving and replying to service requests. This means limited remote support for countries from LPP Group.
• To manage hardware repair through the customer defined warranty routes.
• Escalate to Leader and local Operations Manager any issues that will not meet the respective service/project delivery targets or cannot be resolved with given procedure or best practices.
• Provide basic hardware break-fix services.
• Preparing user manuals, instructions, documentation and training as required.
• Ensuring compliance with internal regulations and instructions of superiors.

• Bachelor's degree in Computer Science, Software Engineering, or related field.
• An interest in technical solutions, and previous IT experience is a must (at least 2 years).
• Proven customer service skills and experience in dealing with IT 3rd parties.
• At least good English knowledge (both written and spoken) and excellent communication skills.
• knowledge of other language of Central/Eastern Europe would be additional bonus
• A pro-active approach when things go wrong.
• Good organizer, priority driven and able to multi task to meet service priorities.
• Basic understanding of retail sales business.
• Please note a driving license is required for this role.
• Bussiness trips foreign and abroad if needed. 
• Certificate or skills based of ITIL 4 foundation would be additional bonus

Technical:

• Windows 10/11 configuration
• Knowledge about networks (LAN, WAN, VPN)
• Active directory experience
• Android, o365, Jira / Confluence (user level)
• Hardware configuration skills

The Company Offers:

•         Competitive salary package.

•         Annual bonus grant by the target setting related to the company's profitability.

•         Private health insurance.

•        Hybrid work position (flexibility to work from home)

•         Discounts for purchases at LPP stores in Greece and online.

·         Provision of mobile phone, and laptop.

·         Continuous training and education.

·         Prospects for growth and development within the company.

·         Pleasant working environment.

Η LPP GREECE που εδρεύει στην Αθήνα, στην οδό Άγγελου Πυρρή 5 & Ευήνου, ως Υπεύθυνος Επεξεργασίας επεξεργάζεται τα προσωπικά σας δεδομένα αποκλειστικά στο μέτρο που απαιτείται κατά την διαδικασία συνέντευξης και ενδεχόμενης πρόσληψης και έχει λάβει όλα τα κατάλληλα τεχνικά και οργανωτικά μέτρα για την προστασία των προσωπικών δεδομένων σας σύμφωνα με την ισχύουσα ελληνική νομοθεσία και τις διατάξεις του Γενικού Κανονισμού Προστασίας Προσωπικών Δεδομένων (ΕΕ) 2016/679. Τα δεδομένα που γνωστοποιείτε στην LPP GREECE  μέσω της αίτησης σας θα διατηρούνται για τυχόν μελλοντική χρήση για χρονικό διάστημα έξι  μηνών από τη λήψη τους προς αξιοποίηση μελλοντικής πρόσληψης. Για την εκπλήρωση των ανωτέρω αναφερομένων σκοπών επεξεργασίας των προσωπικών σας δεδομένων η LPP GREECE  δύναται να γνωστοποιεί ή να διαβιβάζει προσωπικά δεδομένα που μας έχετε δώσει σε θυγατρικές ή συνδεδεμένες με την LPP GREECE εταιρείες. Μπορείτε ανά πάσα στιγμή με αίτημα σας στην  LPP GREECE να ασκήσετε τα δικαιώματα που προβλέπει ο Κανονισμός, συμπεριλαμβανομένου του δικαιώματος ενημέρωσης και πρόσβασης, διόρθωσης, διαγραφής, περιορισμού της επεξεργασίας,  φορητότητας και του δικαιώματος αντίρρησης ως προς την επεξεργασία μέσω email στη διεύθυνση privacygreece@lpp.com , αλλά και να απευθυνθείτε στην Αρχή Προστασίας Προσωπικών Δεδομένων (www.dpa.gr).