Sales/Customer Support Representative

We are seeking a customer-focused Sales/Customer Support Representative to join our global team. In this role, you will work closely with our customer service and sales teams, ensuring support for customers using our cloud based medical devices and applications. Prior experience in neurology is not required, training is provided!

Key Responsibilities

• Provide technical and customer support for existing and new clients
• Provide escalation support to ensure timely issue resolution and customer satisfaction
• Maintain and systematically expand market share through strategic sales outreach
• Participate in new sales campaigns and strategies in collaboration with marketing and sales teams
• Ensure accurate and timely documentation within CRM and QA systems
• Conduct web-based product presentations, education, training, and system installations
• Collaborate with customer IT teams to troubleshoot issues and maximize software performance
• Assist at industry conventions and workshops with product demonstrations and user training as requested
• Create and maintain product documentation (manuals and guides)
• Follow and uphold company policies and compliance guidelines

Qualifications & Skills

• Education & Experience:
• Bachelor’s degree or college diploma, or equivalent experience
• 2–4 years of experience in technical service or customer support (medical technology experience preferred)
• REEGT or RPSGT certification is a plus, but not required
• Technical Skills:
• Proficient in Microsoft Office (Excel, Word, Outlook), Google applications, and web browsers
• Strong understanding of Windows operating systems, networking basics, and software troubleshooting
• Core Competencies:
• Excellent communication and customer service skills
• Ability to problem-solve, prioritize, and work efficiently under pressure
• Adaptable to changing requirements and comfortable working independently and within a team
• Strong writing skills to support creation and maintenance of customer facing documentation
• Detail-oriented with strong time management and organizational skills
• Professional and solutions-oriented approach when interacting with clients and colleagues