Billing Operations Lead

At Lyft, our purpose is to serve and connect. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

We believe that ride by ride, we’re changing the way our world works. We imagine a world where cities feel small again. Where transportation and tech bring people together, instead of apart. We see the future as community-driven — and it starts with you.

The Lyft Business and Lyft Media teams are revolutionizing how companies, brands, and organizations engage with the Lyft platform, shaping the way they view transportation and creating unique advertising opportunities.  We are solving big problems, and meeting the needs of our clients and their people, from employees to customers to advertisers, in a whole new way. We are committed to always delivering best in class customer service. Our work is fun, challenging and rewarding and we are looking for customer-focused team members passionate about solving problems and delighting our customers.

As the Billing Operations Lead, you will oversee and optimize the billing processes that are crucial to Lyft Business and Lyft Media’s financial health. Your role will be pivotal in ensuring seamless billing operations, enhancing customer satisfaction, and driving efficiency at scale, embodying our value of operational excellence. You’ll work closely with cross-functional teams, including finance (FP&A, accounting), sales, operations, engineering, and customer support, to develop, manage, and scale billing programs that align with Lyft’s goals.

Responsibilities:

• Oversee the billing operations process, ensuring accuracy, timeliness, and compliance with company policies and industry regulations for Lyft Media and Lyft Business.
• Be responsible for calculating invoice or billing adjustments in line with existing processes, ensuring accuracy and alignment with operational standards.
• Identify opportunities to enhance existing billing systems, implement improvements, and maintain system integrity.
• Collaborate with cross-functional teams, including Sales, Sales Operations, FP&A, Product Management, Engineering (Product, CRM, IT Corp, and FinTech), and Customer Support, to assess business needs and drive scalable billing solutions aligned with organizational OKRs and operational goals.
• Develop and launch initiatives aimed at streamlining billing operations and improving customer service.
• Assess and manage stakeholder expectations and ensure key stakeholders and decision-makers are bought-in on key initiatives and milestones.
• Understand the key metrics and OKRs defining program success and ensure leadership is provided the right information to make data-driven decisions
• Analyze billing data to identify trends, discrepancies, and areas for improvement, providing actionable insights to leadership.
• Ensure all billing activities comply with relevant laws and regulations, and prepare detailed reports on billing operations for management review.
• Serve as lead and mentor a team of billing specialists, fostering a culture of continuous improvement and excellence.

Experience:

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field or equivalent experience required.
• 6+ years of experience in billing operations or finance; technical experience is a strong plus.
• Experience with B2B or media sales billing processes is a strong plus.
• Understanding of billing regulations and compliance requirements within the industry.
• Experience with billing software and systems; proficiency in GSuite and Salesforce; familiarity with project management tools is preferred.
• Strong analytical abilities with a keen eye for detail and a commitment to accuracy.
• Proven ability to identify issues, develop solutions, and implement changes effectively.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly to diverse audiences.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.

Benefits:

• Great medical, dental, and vision insurance options
• Mental health benefits
• Family building benefits
• In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Pre-tax commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the San Francisco area is $104,000-$130,000. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.