Billing Operations Specialist

At Lyft, our purpose is to serve and connect. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

The Lyft Business and Lyft Media teams are revolutionizing how companies, brands, and organizations engage with the Lyft platform, shaping the way they view transportation and creating unique advertising opportunities.  We are solving big problems, and meeting the needs of our clients and their people, from employees to customers to advertisers, in a whole new way. We are committed to always delivering best in class customer service. Our work is fun, challenging and rewarding and we are looking for customer-focused team members passionate about solving problems and delighting our customers through operational excellence.

As a Billing Operations Specialist, you will support and maintain billing processes that are essential to Lyft Business and Lyft Media’s financial operations. Your role will focus on ensuring accurate and timely billing, supporting customer satisfaction, and contributing to process improvements. You’ll collaborate with cross-functional teams, including finance (FP&A, accounting), sales, operations, engineering, and customer support, to address billing needs, resolve discrepancies, and help implement scalable solutions that align with Lyft’s goals.

Responsibilities:

• Support billing operations processes to ensure accuracy, timeliness, and compliance with company policies and industry regulations for Lyft Media and Lyft Business.
• Calculate and manually adjust invoices or billing entries in line with established procedures, maintaining accuracy and adherence to standards.
• Assist in identifying and recommending opportunities to improve existing billing systems and processes.
• Collaborate with cross-functional teams, including Sales, Sales Operations, FP&A, Product Management, Engineering (Product, CRM, IT Corp, and FinTech), and Customer Support, to address billing needs and operational challenges.
• Contribute to initiatives aimed at streamlining billing workflows and enhancing customer satisfaction.
• Assist in managing stakeholder expectations by clearly communicating updates and milestones.
• Track and report on key metrics to support data-driven decision-making.
• Analyze billing data to identify discrepancies and provide actionable recommendations for improvement.
• Ensure compliance with relevant regulations and assist in preparing detailed reports on billing operations for internal review.

 Experience:

• Bachelor’s degree in Finance, Accounting, Business Administration, or equivalent work experience.
• 2-4 years of experience in billing operations, finance, or a related field; technical experience is a plus.
• Experience in B2B or media sales billing is a plus.
• Familiarity with billing systems and software; proficiency in GSuite and Salesforce is preferred.
• Strong attention to detail and a commitment to accuracy in all tasks.
• Ability to identify and resolve issues with guidance, and implement changes effectively.
• Clear and professional communication skills, both written and verbal.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Interest in learning and growing within billing operations and process optimization.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.

Benefits:

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the San Francisco area is $72,000 - $90,000. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.