Policy Lead, Data Curation (Mapping)

At Lyft, we are building a more connected world, ride by ride. Whether it's an everyday commute or a journey that changes everything, we are driven by our purpose: to serve and connect. 

To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for what they bring.

Since 2020, Lyft Mexico has been building its team and in May 2022, we opened an office in the heart of Mexico City. We have grown to more than 200 team members across key business areas in the country, and we are looking to continue growing by providing team members with the best work experience.

Data Curation Operations is a team which supports all ongoing curation projects for Mapping and other teams at Lyft. Our mission is to improve customer experience in Lyft products by providing high-quality, comprehensive, and efficient data curation operations. 

In this role, you will work closely with the engineering and product teams on defining policies, processes, and quality workflows for curation projects. If you have an entrepreneurial spirit, like to solve challenging problems, and want to be part of the next big thing at Lyft, we would love to meet you!

Responsibilities:

• Create and maintain project documentation within a defined curation area, including policies, processes, and best practices.   
• Continuously improve and enhance processes and team efficiency within the owned curation area.
• Conduct regular analysis, monitoring, and reviews of the existing documentation to ensure consistency and quality.
• Manage training processes end-to-end including creating training plans, facilitating the training meetings, and evaluating progress.
• Manage pilots and launch of new projects in cooperation with team leaders and with manager’s support.
• Develop, implement, and maintain quality control process. Analyse quality data and metrics to identify trends and areas for improvement.
• Collaborate with team leaders to ensure that all team members and vendors understand and comply with company policies and work procedures.
• Contribute to a system for evaluating training effectiveness, incorporating feedback from participants and stakeholders.
• Maintain strong relationships with key stakeholders to define policies and operational workflows that meet project expectations.
• Stay informed about the work of key stakeholders, track new developments and share relevant intelligence with colleagues.

Experience:

• Bachelor’s/Master’s degree or equivalent.
• 1+ years of experience in managing training processes and/or developing documentation for operational teams (data curation, customer service, or similar).
• Strong organizational and presentation skills with attention to detail.
• Familiarity with modern learning methodologies and the ability to adapt content for different employee levels and multicultural teams.
• Ability to define policies and operational workflows that meet project expectations, monitor and assess policies, and quickly adapt to changes.
• Passion for delivering great customer experiences with a strong track record. Analytical mindset with problem-solving abilities.
• Self-directed and organized, comfortable with ambiguity, and able to prioritize multiple competing tasks. Takes initiative and knows when to ask for support.
• Strong verbal and written communication skills (English), with the ability to adapt communication style for different stakeholders and proactively share updates.
• Comfortable learning and using new processes, systems, and tools, including data labeling tools and Google Workspace products

Nice to have

• Background in mapping, cartography, GIS, and any related fields. 
• Experience using Open Street Map. 
• Experience with data entry or data labeling
• Experience working with vendors and partners
• Experience with Jira, Confluence

This role will be in-office on a hybrid schedule if an established Lyft Location is available to the Mexico City region — Hybrid Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

Please submit your resume in English.