Virtual Operations Assistant

Position Overview:

Our client is seeking a detail-oriented and proactive Operations Assistant to support the operational needs of a dynamic community-focused business. The ideal candidate will manage a wide range of tasks, including member operations, event coordination, and program/course administration. This role requires exceptional organizational skills, a customer-focused mindset, and the ability to work independently in a fast-paced, virtual environment.

We need someone who can be available during US ET hours (at least half the day).

Key Responsibilities:

1. Member Operations

• Manage member accounts, including updates, transfers, cancellations, and refunds across platforms like Memberstack, Stripe, and Outseta.
• Handle membership adjustments (downgrades, pauses) and resolve technical issues, including failed payments or disputes.
• Ensure accurate and timely communication with members to address inquiries or issues.

2. Event Management

• Create and manage events using tools like Lu.ma and Miitra.
• Coordinate event promotion across communication channels, such as Slack.
• Schedule automated reminders, segment member audiences, and collect post-event insights to enhance engagement.

3. Program/Course Administration

• Add participants to Slack and MindTickle while managing pre-course communications.
• Oversee onboarding, attendance checks, and technical/logistical support for course participants.
• Manage facilitator scheduling and communication.
• Prepare post-course deliverables, including certifications and recordings, ensuring seamless follow-up for all participants.
• Coordinate guest workshops and roundtables, handling scheduling, invites, and post-event communications.

Required Skills and Qualifications:

• Communication Skills: Strong verbal and written communication in English. Able to convey complex ideas clearly and professionally to members, facilitators, and teammates.
• Time Management: Exceptional ability to prioritize and handle multiple tasks efficiently within deadlines.
• Critical Thinking: Capable of analyzing situations, troubleshooting issues, and offering solutions independently.
• Tech Savvy: Proficient in tools like Slack, Zoom, Asana, Stripe, Lu.ma, and AI tools for task automation and efficiency.
• Attention to Detail: Accurate and meticulous in handling member data, event details, and course logistics.
• Project Management: Familiar with organizing, tracking, and streamlining processes to achieve team goals effectively.

Preferred Experience:

• Experience in customer service, event coordination, or program administration.
• Familiarity with community platforms, membership systems, and course delivery tools.

What We Offer:

• A collaborative and supportive virtual team environment.
• Opportunities to grow and develop in a dynamic, fast-paced business.
• Flexible work arrangements to accommodate your schedule.
• Join us to play a pivotal role in delivering exceptional experiences for our community members!