Development Services Manager

WHO WE ARE

At Make-A-Wish Illinois®, we are more than a great place to work:  our work is life-changing.  Together, we create life-changing wishes for children with critical illnesses.  Nearly 40 years ago, the inspiration for Make-A-Wish began with one little boy’s wish to be a police officer.  Today, together with our volunteers, donors, staff and supporters, Make-A-Wish Illinois has granted more than 17,000 life-changing wishes and transformed countless lives.  We typically serve over 700 children per year with the goal to double our impact across our communities.  The diversity of our team of staff and volunteers, and our board, are of critical importance for us as it positions us to reach every child eligible for a wish with an equitable, high quality and impactful wish experience.

The Illinois chapter of Make-A-Wish is one of the largest chapters in the Make-A-Wish enterprise.  It has a reputation for being an innovator and often is a collaborator on national opportunities, co-creating solutions for all chapters to adopt.

THE ROLE

Title: Development Services Manager

Reports to: Chief Development Officer

Department: Development

Position Description: The Development Services Manager role at Make-Wish Illinois manages the development support areas for efficiency and effective operation. These areas include research, prospect management, gift processing, stewardship, reporting, and maintaining or developing operational practices & procedures for use by development team. In addition, this role manages the revenue tracking, budgeting, and forecasting for the development team.

Essential Duties & Responsibilities:

• Revenue & Expense Reporting
• Manages revenue budgeting and forecasting processes for development and reports on ongoing revenue progress against budget
• Performs complex donor analytics; develops custom reports, and designs procedures for utilization of information
• Administers the development team’s expense budgets

• Database Management
• Serves as the subject matter expert on the customer relationship management (CRM) system of Salesforce
• Performs routine pulls & queries; establishes criteria for complex list pulls used in analytical and solicitation processes
• Works closely with the Data Steward on solutions to facilitate development’s work

• Management and Administration
• Manages the development services staff and interns including (2) full-time team members, a Sr. Development Services Coordinator & Donor Relations Coordinator.
• Supervises gift processing efforts to ensure quality and integrity standards of excellence are met related to gift data and donor information
• Identifies, plans, executes, and documents projects for development team
• Oversees the development team’s administrative processes for signature events

Qualifications:

Education

• Bachelor’s degree is required

Experience & Skills

• Minimum of 3 years’ experience in donor database management, development services, data & evaluation roles, or a related role
• Strong knowledge & demonstrated experience w/ Salesforce or comparable donor database
• Highly skilled with all components of Microsoft Office Suite; especially Excel
• Proven track record of strong analytical, problem solving, and prospect research skills
• Demonstrated strength in written, editing, and verbal communication skills
• Excellent interpersonal and communication skills, with solid ability to build relationships
• Well organized with excellent attention to detail

Additional Attributes

• Ability to focus on the tasks and details relevant to the position and the organization, while also switching quickly between tasks
• Ability to exercise excellent independent judgment and take ownership of decisions.
• Ability to think on a broad, systems-level relative to the scope of the position.
• Ability to work independently and self-manage to achieve goals while being a strong team player.
• Ability to organize, meet deadlines, and delegate appropriately.
• Ability to cope with and embrace change, risk, and uncertainty.
• Ability to develop strong relationships within a collaborative setting that values diverse opinions; enthusiasm for helping drive change to become a more data-driven organization

Hiring Range: $65,000 - $70,000

Work Schedule and Location: Hybrid Schedule –Tuesday and Thursday in-person at the corporate office (200 W. Monroe, Suite 1801, Chicago, IL 60606) and Monday, Wednesday, and Friday are remote. Business needs may dictate occasional need to adjust the hybrid schedule and team member is expected to be able to accommodate the organization’s physical presence needs as part of their hybrid work agreement.

Time Off:

• 15 PTO days
• 8 Sick Days
• 8 Paid Holidays + 3 Floating Holidays
• Last Week of Year Off (12/24 – 1/1)
• 1 Employee Appreciation Day per year
• 4 Professional Development Days for continuous learning and growth
• 1 Make-A-Wish Volunteer Day per year

Benefits:                                                                                                                

• Comprehensive benefit package:  Blue Cross Blue Shield Medical, Vision, Dental, and Wellness
• Health Savings Account (HSA) and Flexible Spending Account (FSA) Options
• Medical Leave Bank
• Short Term Disability, Long Term Disability, Life Insurance, and AD&D Insurance
• Additional Insurance Plans:  Accident and Pet Insurance through SPOT Pet
• Additional Benefits:  Employee Assistance Program (EAP) and Commuter Benefits
• 403(b) Retirement Savings Plan with 25% match on 1st 6% of contributions
• Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program
• Milestone Benefit Program
• Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets

HOW TO APPLY

We know interviewing can be challenging, so our goal is to make it as positive of an experience as we can, which includes keeping you informed across the process.

Here’s what you can expect if invited to participate in the interview process:

1)     30-minute Human Resources phone screen 

2)     60-minute virtual Hiring Manager interview

3)     60-minute onsite/in-person panel interview with team members

EQUAL OPPORTUNITY EMPLOYER

Make-A-Wish Illinois is committed to equal employment opportunity regardless of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other reason prohibited by law in provision of employment opportunities and benefits.