Client Service Representative (LATAM - 100% Remote!)

Who We Are

Manay CPA is a reputable full-service accounting firm based in Atlanta, GA, with over 20 years of experience. We provide comprehensive accounting and tax solutions to individuals and businesses across all 50 states. Our expertise spans new business formation, accounting, tax, payroll, consulting, and human resources.

Our vision is to become the most integral partner and guide in the world for entrepreneurs, corporations, start-ups, and businesses as they move along in their growth path. Through personalized solutions, we empower our clients to navigate the complexities of the business landscape and reach their full potential. Building sincere and long-lasting relationships is at the core of our mission, as we believe success goes beyond financial milestones. We strive to cultivate genuine connections and make a positive impact on our clients' lives.

As a vital player in the industry, Manay CPA assists local and global investors in navigating the intricate U.S. tax, financial, and federal regulatory landscape. We specialize in developing tailored growth roadmaps for entrepreneurs, providing guidance at every step. Our commitment to excellence and client satisfaction has earned us recognition, including the Top 25 Small Business of the Year Award from the COBB Chamber of Commerce for four consecutive years. Additionally, our Managing Partner & CEO, Burcu Bree Manay, has been selected as one of the 'Top 50 Women in Accounting,' highlighting her expertise and influence in the field.

Now, with the prestigious 'Top 100 Small Businesses' title by the US Chamber of Commerce added to our list of accomplishments, we stand as a beacon of success, ready to continue serving our clients with the highest standards of excellence and dedication. Join us on the path to financial prosperity and success with Manay CPA, where your goals become our mission.

Check out our website for more: https://www.manaycpa.com

• Handle incoming customer calls and inquiries, providing excellent customer service in both English and Spanish, and documenting all interactions thoroughly and accurately.
• Address customer needs by providing information and support regarding services, and resolve any issues that arise in a timely manner.
• Proactively engage with customers and build strong relationships, with the potential to manage sales transactions in the future.
• Work closely with customers to understand their needs and tailor solutions that align with their goals, fostering long-term customer satisfaction.
• Follow standard procedures and ensure attention to detail in all customer interactions, while maintaining proper documentation of processes and solutions.
• Maintain an organized system for tracking customer issues and ensuring that all inquiries are resolved accurately and efficiently.
• Collaborate with the team to meet performance targets and contribute to overall customer satisfaction goals.
• Adapt and perform well in an ambiguous environment, managing multiple tasks and maintaining high performance under pressure.
• Other responsibilities within the scope of the position may be required from time to time.

• At least 2 years of work experience in a international customer support role.
• An excellent level of written and spoken Business English and Spanish.
• Experience with HubSpot or any other CRM program is a plus.
• Willingness to handle incoming calls and proactively meet customer needs, creating a foundation for future sales opportunities.
• Any accounting knowledge is a plus, along with an eagerness to learn about US taxation to better address client inquiries.
• Excellent communication and conflict-resolution skills, with a sales-oriented mindset—someone enthusiastic about speaking with customers and potentially handling sales processes in the long term.
• Highly organized, with multi-tasking skills.
• Attention to detail and the ability to follow standard procedures are required.
• Work hours will be based on US Time Zones (EST).
• A reliable remote workplace is required.

As an international company, we kindly request that you add your English resume/CV to your application. Applicants who do not provide an English resume/CV may not be considered.

Manay CPA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.