Maintenance Coordinator - #34241 (WFH/Remote)

This is an exciting opportunity for an experienced Maintenance Coordinator to join a dynamic and fast-growing property management company, working with a team of dedicated and driven professionals in a collaborative and forward-thinking environment.

Company Profile:

Our client is a full-service property management company serving Killeen, Harker Heights, Temple, Belton, Troy, Salado, and Copperas Cove, TX. They focus on maximizing the value of their clients’ real estate investments while making property management stress-free and efficient.

With an innovative, transparent, and flexible approach, they offer real-time access to owners and property reports, allowing clients to stay updated on the performance of their rental homes at any time.

Overall purpose and responsibilities of the role:

The Remote Maintenance Coordinator manages maintenance requests, coordinates repairs with vendors, and ensures timely service for rental properties. This role requires strong problem-solving skills, communication abilities, and attention to detail.

Duties and Responsibilities:

Work Order Management

• Receive and prioritize maintenance requests.
• Assign work orders to vendors and track progress.
• Communicate status updates to tenants and property owners.

Vendor Coordination

• Schedule and follow up with contractors on repairs.
• Obtain quotes and ensure cost-effective solutions.
• Maintain vendor records and compliance.

Tenant & Owner Communication

• Answer and manage incoming maintenance-related phone calls.
• Respond to maintenance inquiries and provide updates.
• Explain maintenance policies and coordinate access for repairs.
• Gather and analyze data, including tenant-reported maintenance issues.
• Collect relevant photos and details to diagnose maintenance problems and coordinate necessary repairs.

Budget & Invoice Management

• Review vendor invoices and approve payments.
• Monitor maintenance expenses and identify cost-saving opportunities.

Software & Documentation

• Use property management software (AppFolio, Buildium, Yardi, etc.)
• Maintain digital records of work orders and completed repairs.

Emergency Handling

• Coordinate urgent repairs by dispatching appropriate vendors.
• Ensure timely responses for critical maintenance issues.

• Strong English communication skills (verbal & written), with the ability to handle tenant concerns and complaints effectively.
• Proven problem-solving skills, especially in high-pressure situations involving tenant grievances.
• Ability to follow detailed processes and instructions, with strong organizational skills.
• Familiarity with property management software is advantageous (training will be provided).
• Ability to work independently and multitask.
• Strong, stable internet connection and a quiet work environment suitable for handling calls. 
• Collaborative yet self-sufficient, capable of working in a fast-paced, small-team environment

Job type: Permanent

Emp type: Direct hire; Full-time

Schedule: Monday to Friday, 9:00 PM to 6:00 AM Philippine time

Location: Remote / Work from home

Industry: Property Management

Expertise: Maintenance Coordination, Coordinator, Tenant & Owner Communication, Customer Service, Problem Solver, Work Order Management, Vendor Coordination