Customer Support Specialist

Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region designed to revolutionize customer experience. Leveraging groundbreaking advancements in AI technology, Maqsam has spearheaded accurate Arabic Call Transcription, advanced analytics, and insights, along with unique AI modeling utilizing its in-house designed LLM.

With Maqsam, support and sales teams can automate repetitive tasks, increase efficiency, and drive revenue growth across multiple communication channels including voice calls, WhatsApp and more. We enable companies to expand market reach and establish local presence with access to local numbers in more than 200 cities. Companies can integrate Maqsam with their preferred CRM system to optimize data management and deliver customer service that exceeds expectations.

We are seeking a dedicated and enthusiastic Customer Support Specialist to join our team at Maqsam. The ideal candidate will be responsible for providing exceptional customer support, addressing inquiries, resolving issues, and ensuring customer satisfaction. The Customer Support Specialist will act as the first point of contact for customers, delivering outstanding service and fostering positive relationships.

Your Top Responsibilities

• Respond promptly and professionally to client inquiries via email, chat and calls and provide clear information regarding our products and services.
• Promptly identify and troubleshoot technical issues reported by clients.
• Collaborate with cross-functional teams to resolve complex problems efficiently.
• Document all client interactions and resolutions for future reference and analysis.
• Build and maintain positive client relationships by demonstrating empathy, professionalism, and a customer-centric approach.  
• Collect client feedback to identify areas for improvement and contribute to product and service enhancements.
• Proactively address client requests that require action from our end, ensuring timely and satisfactory completion.
• Coordinate with relevant teams to implement solutions and follow up with clients to confirm resolution and to achieve collective goals and deliver exceptional customer service.
  

What We Expect from You

• 0 - 2 Years of experience in the Customer Support / Service field.
• Fluency in English and Arabic language is a must
• Technical -savvy with the ability to quickly learn new systems and tools
• Flexible availability, including evenings and weekends
• Strong interpersonal and communication skills

What We Provide

Join a world-class team at Maqsam, where your growth is our priority. Here’s what you can expect

• A Collaborative and Friendly Environment.
• Personal and Professional Growth: Opportunities to learn and become a world-class professional.
• Competitive Compensation: We value your contribution.
• Transparency: A culture that thrives on open communication.
• Benefits: First-class health insurance, and more.
• Part of Something Big: Work with seasoned professionals and be proud of being part of the exciting world of SaaS business.

Ready to join Maqsam's team? Apply now!