Account Supervisor

Purpose

To lead the development of holistic advertising and marketing experiences from conception to completion, own and foster day-to-day client relationships, and play a key role in developing the next generation of account management talent. 

Responsibilities

Management of the Fundamentals 

• Become and remain knowledgeable about assigned clients’ business, including marketing/communication objectives, KPIs, category, competition, etc. 
• Supervise and lead account manager(s) in the execution of their responsibilities, including:
• Meeting management
• Presentation materials development
• Job/Budget tracking and management
• Competitive tracking
• Status reports
• Be knowledgeable and manage the details of all assigned client projects.
• Ensure clients are proactively and consistently up-to-date on all projects. 

The Business of the Business 

• Anticipate potential changes and obstacles with the client’s business and/or our relationship and involve the appropriate agency resources to bring to a resolution. 
• Stay alert and share growth opportunities with the Account lead to increase client activity and billing, as well as obtain new business from existing clients. 
• Work closely with the Account Director to understand our clients’ business (marketing/communication objectives, KPIs, category, competition, etc.) and show increasing abilities to grasp the issues and opportunities our clients face. 
• Demonstrate the ability to anticipate needs and solve problems independently. 
• Partner with strategists to analyze all competitive advertising activity and lead the preparation of competitive reviews and updates.
• Ensure that project manager, creative, strategy, digital, and media groups are informed of any client and/or competitive climate changes. 
• Support senior account management staff in the preparation of client plans and recommendations. Participate as required with new business. 
• Build strong, trusting client relationships that go beyond social and builds a hunger for bold, untested ideas. 

Proactive Team and Client Leader 

• Supervise the planning and execution of advertising campaigns in accordance with client’s objectives and budget limitations. Responsible for delivering work on time and on budget. 
• Work with Account Leadership, Production, and other department heads to define project scope, staffing, and time allocation for the project. 
• Provide oversight to the Account Manager in day-to-day client and internal activities, helping to set the path forward and identify potential dependencies/barriers. 
• Guides, advises, assists, and stimulates all team members with the explicit goal of developing the agency’s account management talent. Takes action on underperforming individuals in a proactive, respectful manner. 
• Set accurate expectations with clients, internal teams, and partner agencies on project schedule, communicating any shifts along the way. 
• Collaborate with strategy, media, and creative teams in the development of the agency’s recommendation for the advertising mix to be used and the creative approach to be taken. 
• Manage client questions as it relates to production timing, estimates, and workflow. 
• Presents information and recommendations with confidence, instilling trust. 
• Develop strong working relationships with partner agencies, ensuring two-way knowledge sharing. 
• Makes recommendations on salary, promotions, and account rotations to the AD/GAD. Consults with HR as appropriate. 

Competencies 

Composure.  Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis. 

Developing Direct Reports.  Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each direct report’s career goals; constructs compelling development plans and executes them; pushes direct reports to accept developmental moves; will take direct reports who need work; is a people builder.

Learning on the Fly.  Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything 

Organizing. Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently arranges information and files in a useful manner. 

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. 

Professional Skills & Knowledge

• Individual should have advanced knowledge of MS Office Suite products and Outlook. 
• Ability to apply critical thinking skills and problem-solving abilities. 
• Proven expertise in grooming and developing junior account management talent. 
• Strong verbal and written communication skills.
• Ability to effectively write reports, business correspondence, and construct presentation materials.
• Experienced presenter: presents agency POV and materials confidently in person and on the phone.
• Individual should have an interest in reading, analyzing, and interpreting general business periodicals and professional journals.

Experience

• Must be experienced in leading full-scale and/or non-traditional pharmaceutical marketing campaigns from idea conception through wrap-up.
• Must be proficient in Veeva.
• Experience in rare disease is a plus, but not required.

Salary Range
Our estimated range for this role is $90k - $110k.
Compensation packages are based on the skill level and experience each candidate brings to their role. There may also be a more senior or junior position available that could be a better fit with your expertise. Each level has its own compensation range.
We pride ourselves on competitive salaries, and ensuring pay equity exists across our organization. We benchmark each position against existing employee competencies and 4As compensation data which includes geographic and agency size benchmarks. We also meet with department leaders 3x/year to ensure we are supporting employees in living into their full potential. Our promotions are not limited to a specific time per year. Promotions are tied to performance.

Right To Work In The US

You must be authorized to work in the US for any employer. At this time, we are not sponsoring or providing assistance with obtaining work authorization.
McKinney is a place where everyone can grow. Studies have shown that marginalized communities such as women, LGBTQ+ and people of color are less likely to apply to jobs unless they meet every single qualification. However you identify, and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.
We are in the office Tuesday/Wednesday/Thursday on a hybrid schedule. We look forward to meeting you!