Web Applications Support Specialist

MEDIACUBE is a native digital agency, delivering premium digital services, to help companies exceed their potential. Has been awarded with performance and social media awards and has created multiple successful case studies for several online verticals.

We are seeking a highly motivated and detail-oriented Web Applications Support Specialist to join our team. In this client-focused role, you will be responsible for ensuring the smooth and efficient operation of our clients' websites, maintaining their online presence and optimizing their performance. You will be responsible for managing website content updates, deploying technical scripts, and facilitating their newsletter communication.

*Previous Candidates, feel free to resubmit your CV.

Responsibilities

Client Website Maintenance: Proactively maintain and update clients websites, ensuring optimal performance, security, and functionality. This includes tasks such as:

• Regularly updating website content (text, images, videos) as provided by clients.
• Implementing content scheduling and publishing workflows.
• Performing routine checkups.
• Monitoring website health and report issues promptly.
• Troubleshooting and resolving website issues reported by clients or identified through monitoring.

Script Implementation and Management: Deploy and manage various scripts and integrations on clients websites to enhance functionality and tracking, such as:

• Implementing and configuring website analytics platforms (e.g., Google Analytics, Google Tag Manager).
• Integrating third-party APIs and plugins as needed.
• Managing and updating existing scripts to ensure compatibility and performance.

Newsletter Management: Create, schedule, and send email newsletters to clients subscribers, ensuring consistent communication and engagement. This includes:

• Preparing newsletter based on provided materials.
• Scheduling and automating newsletter delivery.
• Managing subscriber lists and ensuring compliance with data privacy regulations.
• Monitoring newsletter performance and providing reports to clients.

Client Communication: Maintain clear and professional communication with clients regarding website updates, technical issues, and project progress.

Technical Documentation: Maintain accurate documentation of website configurations, scripts, and maintenance procedures for each client.

• Have experience updating website content (text, images, videos) using various Content Management Systems (e.g., WordPress, Drupal).
• Working knowledge of HTML, CSS. 
• Experience with website analytics platforms (e.g., Google Analytics, Google Tag Manager).
• Familiarity with email marketing platforms and tools (e.g. Contact Pigeon, Salesforce).
• Ability to communicate technical information clearly and professionally to non-technical clients.
• Meticulous attention to detail to ensure accuracy in website updates, script implementation, and newsletter creation. 
• Ability to manage multiple client websites and projects simultaneously, prioritize tasks, and meet deadlines.
• Analytical mindset with numerical aptitude
• Up-to-date with the latest trends and web technologies
• BSc/BA in related field (e.g. Computer science, Programming)

• Continuous training on most of the latest web technologies and techniques
• Opportunity to work with a creative and innovative team
• Work with cutting-edge technologies of the industry and betas from top vendors
• Competitive salary upon experience & skills
• Great company culture
• Company events
• Coffee and Snacks

MEDIACUBE collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). See the privacy notice for further details.