Senior Market Manager, Retail

The Role

As the ultimate ambassador of our brand, you’ll be responsible for creating a highly productive store environment where we exceed customer expectations and foster an engaging and inclusive workplace where employees are motivated and supported to do their best. You’ll oversee the execution and continuous improvement of Mejuri standards while managing all aspects of Sales, People, Operations, Merchandise, and overall business in Toronto, Montreal, Boston and Chicago.

In addition to leading a multi-unit team of stores, you will play a key role in collaborating with headquarters corporate partners across People Operations, Retail Operations, Marketing, and Merchandising to drive business growth in a rapidly expanding market. Through these partnerships, you will contribute to strategic planning, ensuring alignment between corporate initiatives and in-store execution.

You will empower your teams to deliver exceptional and consistent customer experiences while positively impacting sales growth across your district through planning, coaching, and developing high-performing teams. You’ll be responsible for the overall recruitment, training, and development of leadership talent and the financial performance of your district. We’re looking for someone who is people & client-obsessed and recognizes that getting the best out of their team requires leading by example.

Customer Experience

• Responsible for managing and improving our client strategy to build lasting relationships with existing customers and drive new customer acquisition.
• Improve the quality of the in-store customer experience by communicating and training the team on Mejuri’s Steps of Selling. Provide in-store coaching to staff & Managers, working alongside them to demonstrate best practices in hosting, customer service, and product knowledge.
• Champion an OMNI business mentality, continuously seeking opportunities to remove barriers to purchase and friction points for customers.

Leadership

• Through effective management, create a highly engaged, results-focused environment where staff can reach their performance potential and achieve their KPIs.
• Responsible for partnering with Store Managers to execute people strategy so that store teams are set up for success, ensuring each location has the right talent in the right role to support business objectives.
• Develop and maintain an internal store culture that’s reflective of the Mejuri brand and rooted in our values, resulting in strong leadership and a successful pipeline for careers at Mejuri.
• Actively coach and performance-manage Store Managers, developing their acumen to successfully achieve their role responsibilities by providing direct and candid feedback.
• In partnership with People Operations, execute and manage our recognition, rewards, and compensation structure to ensure retail staff are awarded & motivated reflective of their contribution.
• Be available to support, coach, problem-solve, and provide solutions as needed.

Revenue & Profitability

• Responsible for the financial health and profitability of all stores within their district, driving revenue and exceeding targets.
• Manage store spend and seek opportunities to minimize costs.
• Review and monitor daily, weekly, and monthly business and people results, creating strategic plans in partnership with the Sr. Director of Retail Stores to achieve ideal targets.
• Support Store Managers in setting and achieving KPI goals by driving a culture of performance, cost awareness, and accountability. Develop the required business acumen to analyze results and plan & execute for improvement.
• Identify and resolve all gaps or roadblocks to profitability, mitigating risk within stores and protecting assets, including internal & external theft, inventory accuracy, and shrink.
• Form partnerships and provide regular feedback to the Visual Merchandising team to ensure all locations have the correct assortment, depth & breadth, designed to drive profitability & sales.

Operations

• Provide day-to-day support to Store Managers to ensure all objectives are achieved, operational, brand, and product standards are maintained, and store teams are set up for success.
• Identify and escalate opportunities, gaps, risks, and roadblocks with urgency and partner as needed with cross-functional teams to resolve them.
• Partner with Operations teams to hold successful inventory & cycle counts on a monthly basis, ensuring teams have proper technology in place and troubleshooting guidance where needed.
• Champion best practices and execute the maintenance of all store functions, ensuring locations operate seamlessly, on time, and achieve desired objectives & KPIs.

Brand

• Act as an ambassador of Mejuri’s culture and values within and outside the company.
• Identify opportunities for marketing initiatives to drive new & repeat customers and community engagement at the store level.
• Partner with Marketing & Store Services teams to host one event per quarter at each store location (including Fine Crew & Piercing events).
• Identify opportunities to build and maintain relationships within local communities to drive brand awareness.
• Collaborate closely with headquarters teams to ensure store-level strategies align with overall corporate growth initiatives in a rapidly expanding market.

What you'll bring to the team

• 5+ years of multi-unit management experience.
• Experience being accountable for retail store P&L.
• Experience building effective, results-driven teams & creating/maintaining a culture reflective of corporate values.
• Understanding of local market and requirements relevant to new store openings.
• Financial management experience with success in driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
• Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through fast-paced environments.
• Demonstrated understanding of service excellence in a consumer environment.
• Excellent communication skills.
• Deep local knowledge and awareness of trends in retail; you’re well-connected and know how to navigate and grow your network to get the introductions you need.
• Desire to work in a fast-paced, entrepreneurial environment – you understand the importance of experimentation and iteration.
• Bonus: You’ve opened a store from scratch.
• Bonus: You’ve worked at a startup or fast-growing company.

Benefits at Mejuri

• A minimum of two weeks of vacation, plus personal days and three religious observance days (for full-time employees)
• Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees. We also offer bereavement leave, including miscarriage and stillbirth support.
• Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees.
• Semi-annual performance reviews.
• A generous product discount!

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