Customer Support with German - Work From Home In Greece

Mercier Consultancy is excited to offer a Customer Support position with German for individuals looking to work from home in Greece. In this role, you will be supporting customers in their inquiries and providing solutions to their issues in a timely and efficient manner. Your proficiency in German will be crucial for engaging effectively with our diverse client base. If you are a motivated team player who thrives in a remote work environment and has a passion for customer service, this opportunity is perfect for you!

Responsibilities

• Respond to customer inquiries via phone, email, and chat in German.
• Assist customers with account management, product inquiries, and service-related issues.
• Troubleshoot problems and provide clear guidance to enhance the customer experience.
• Document customer interactions accurately for quality assurance and process improvement.
• Collaborate with internal teams to escalate and resolve complex issues effectively.
• Maintain knowledge of company products and services to provide informed support.
• Gather customer feedback to contribute to the improvement of our services.

• Fluency in German and English, both written and spoken, is required.
• Previous experience in customer support or service-oriented roles is preferred.
• Strong communication skills, with a focus on resolving customer issues and satisfaction.
• Ability to manage multiple inquiries in a fast-paced environment.
• Familiarity with customer service software and digital communication tools.
• Self-motivated and disciplined, with effective time management skills for remote work.
• Willingness to work flexible hours, as required to meet customer needs.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And 2 Weeks Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...