Dutch Speaking Customer Success Associate

Mercier Consultancy is excited to announce an opening for a Dutch Speaking Customer Success Associate to join our dedicated team. In this role, you will play a critical part in ensuring our Dutch-speaking clients achieve their goals while using our products and services. Your responsibilities will include supporting clients throughout their journey, providing guidance, and fostering strong relationships built on trust and satisfaction. If you are passionate about customer success and thrive in a collaborative environment, we want to hear from you!

Responsibilities

• Serve as a key point of contact for Dutch-speaking clients, addressing their inquiries and providing ongoing support.
• Assist clients with onboarding and ensure they have the necessary tools and knowledge to succeed.
• Regularly check in with clients to monitor their satisfaction and offer additional support as needed.
• Identify potential upsell opportunities and work with the sales team to enhance client engagement.
• Gather and analyze client feedback, using insights to improve our services and offerings.
• Collaborate with cross-functional teams to resolve client issues and ensure a seamless experience.
• Develop resources such as FAQs, guides, and presentations to help clients maximize product usage.

• Fluency in Dutch and English, both written and spoken, is essential.
• Experience in customer success, support, or account management roles is preferred.
• Strong communication skills and a customer-centric approach.
• Problem-solving abilities with a proactive mindset towards identifying client needs.
• Ability to manage time effectively and prioritize tasks in a fast-paced environment.
• Familiarity with customer relationship management (CRM) systems is a plus.
• Willingness to work flexible hours to accommodate client schedules and needs.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...