Dutch Speaking Customer Support for Home Entertainment Systems Department

Mercier Consultancy Bulgaria is looking for a Dutch Speaking Customer Support Agent to join our Home Entertainment Systems Department. In this exciting position, you will provide essential support to customers who have inquiries about our range of home entertainment products. You will assist customers in troubleshooting technical issues, providing product information, and ensuring they have a satisfying experience with our services. Your proficiency in Dutch will allow you to communicate effectively and build strong relationships with our clients in this vibrant industry. If you are passionate about technology and excellent customer service, we would love for you to be a part of our team!

Responsibilities

• Handle customer inquiries via phone, email, and chat in Dutch related to home entertainment systems.
• Provide detailed information about products, including setup instructions and troubleshooting tips.
• Identify and resolve customer issues in a timely manner while maintaining a high level of satisfaction.
• Document all customer interactions accurately for quality assurance and service improvement.
• Collaborate with the technical support team to resolve complex technical issues.
• Stay updated on product knowledge, features, and promotional offers to provide accurate assistance.
• Gather customer feedback to identify areas for service improvement.

• Fluency in Dutch and English, both written and verbal, is essential.
• Previous experience in customer support, particularly with technical products or home entertainment systems, is preferred.
• Strong communication skills with a focus on customer-centric service.
• Able to troubleshoot technical issues effectively.
• Familiarity with customer service software and support tools.
• Proactive attitude with excellent problem-solving skills.
• Willingness to work flexible hours, including evenings and weekends, as required.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package
5. Health Insurance
6. Private Health Insurance
7. And Much More...