Dutch Speaking Helpdesk Analyst

Mercier Consultancy is looking for a dedicated Dutch Speaking Helpdesk Analyst to become a vital part of our support team. In this role, you will be responsible for providing top-tier assistance to our Dutch-speaking clients, addressing their inquiries and resolving any technical issues they may encounter. Your proficiency in Dutch will be pivotal in ensuring that our clients receive the highest level of service. If you have a passion for technology and enjoy helping others, we would love to have you on board!

Responsibilities

• Serve as the first point of contact for clients seeking technical assistance via phone, email, and chat in Dutch.
• Troubleshoot and resolve issues related to software, hardware, and product functionalities.
• Document and track all support requests and resolutions in the customer management system.
• Provide clients with clear guidance and support to help them effectively utilize our products.
• Collaborate with the technical team to escalate and resolve complex issues when necessary.
• Offer feedback to the team to continuously improve service delivery and customer experience.
• Stay updated on product information and participate in ongoing training to enhance your skills.

• Fluency in Dutch and English, both spoken and written, is required.
• Previous experience in a helpdesk or IT support role is advantageous.
• Strong analytical abilities to diagnose and resolve technical issues effectively.
• Excellent communication skills with a focus on customer satisfaction and relationship building.
• Familiarity with helpdesk software and ticketing systems is beneficial.
• A self-driven individual with strong organizational skills and attention to detail.
• Ability to work independently and manage time effectively in a fast-paced environment.
• Willingness to be flexible with working hours to meet client needs.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...