French Speaking Customer Support for Streaming TV & Movie Services Department

Mercier Consultancy Bulgaria is excited to announce an opening for a French Speaking Customer Support Agent in our Streaming TV & Movie Services Department. In this engaging role, you will be responsible for providing exceptional customer service to our subscribers, assisting them with inquiries regarding their streaming accounts, content availability, and technical issues. Your fluency in French will enable you to deliver a seamless support experience, ensuring that our customers enjoy their viewing experience to the fullest. If you are enthusiastic about media and entertainment and have a knack for customer service, we would love to welcome you to our team!

Responsibilities

• Handle customer inquiries via phone, email, and chat in French regarding streaming services.
• Assist users with account setup, subscription queries, and content recommendations.
• Troubleshoot technical issues related to streaming access, buffering, and playback.
• Document customer interactions thoroughly for quality assurance purposes.
• Collaborate with internal teams to resolve complex customer issues and improve service.
• Stay informed about new content releases, platform features, and service updates.
• Gather customer feedback to continuously enhance the user experience.

• Fluency in French and English, both written and verbal, is essential.
• Previous experience in customer support, particularly in streaming or entertainment sectors, is preferred.
• Outstanding communication skills with a genuine passion for customer satisfaction.
• Ability to troubleshoot problems and provide quick, effective solutions.
• Familiarity with customer service tools and streaming applications is an asset.
• Detail-oriented approach with the ability to manage multiple tasks simultaneously.
• Availability to work flexible hours, including evenings and weekends, as needed.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And 2 Weeks Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...