German Speaking Customer Service Agent Automotive

Mercier Consultancy is seeking a skilled German Speaking Customer Service Agent to join our Automotive team! In this dynamic role, you will be responsible for providing exceptional support to our German-speaking clients in the automotive industry. You will handle inquiries, assist with issues, and offer product information, ensuring that every customer has a positive experience. If you're passionate about the automotive sector and possess excellent communication skills, we would love to hear from you!

Responsibilities

• Assist German-speaking customers through phone, email, and chat with their automotive-related inquiries.
• Provide detailed information about vehicles, features, and services offered by the company.
• Resolve customer complaints and issues efficiently to ensure customer satisfaction.
• Document all customer interactions accurately and maintain updated records.
• Work closely with the automotive team to provide clients with the best solutions.
• Stay updated on automotive industry trends and product developments to provide informed support.
• Gather customer feedback to identify areas for improvement in service delivery.

• Fluency in German and English, both written and spoken.
• Prior experience in customer service, preferably in the automotive sector.
• Excellent communication and interpersonal skills.
• Ability to problem-solve and handle challenging customer situations effectively.
• Familiarity with automotive products and industry standards is a plus.
• Proficient in using customer service software and technology.
• Strong team player with the ability to work independently in a fast-paced environment.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And 4 Weeks Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...