German Speaking Customer Service for High-End Coffee Machines - 2000 Per Month

Mercier Consultancy is seeking a German Speaking Customer Service Agent specialized in high-end coffee machines, offering a competitive salary of 2000 per month. In this important role, you will provide top-tier support to our German-speaking customers who are purchasing or inquiring about our premium coffee machines. Your responsibilities will include assisting customers with product information, troubleshooting, order management, and providing guidance on machine usage and maintenance. If you are passionate about coffee and have exceptional communication skills, we invite you to apply and join our esteemed team.

Responsibilities

• Deliver outstanding customer service in German for inquiries related to high-end coffee machines.
• Assist customers with the selection, purchase, and setup of coffee machines.
• Handle technical inquiries, troubleshooting, and provide practical solutions.
• Guide customers in the effective use, maintenance, and care of their machines.
• Document customer interactions and feedback for further improvement of service.
• Work closely with sales and technical teams to ensure a cohesive customer experience.
• Stay knowledgeable about new product releases and industry trends in coffee machinery.

• Fluent in German and English, both written and spoken.
• Experience in customer service, preferably related to high-end products or technology.
• A genuine interest in coffee, with a strong understanding of coffee machines is a plus.
• Excellent communication skills and a strong customer-oriented attitude.
• Technical aptitude with the ability to troubleshoot customer issues effectively.
• Detail-oriented with strong organizational skills.
• Availability to work flexible hours, including weekends and holidays, if necessary.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...