German Speaking Customer Success Associate

Mercier Consultancy is seeking a dedicated German Speaking Customer Success Associate to join our dynamic team. In this role, you will be responsible for nurturing relationships with our German-speaking clients, ensuring their success with our products and services. You will act as a trusted advisor, providing exceptional support, guidance, and insights that empower clients to achieve their goals. If you are enthusiastic about customer care and have a knack for building connections, we encourage you to apply!

Responsibilities

• Act as the primary point of contact for German-speaking clients, assisting them with any inquiries and concerns.
• Facilitate the onboarding process, helping clients understand how to effectively utilize our products.
• Monitor client satisfaction through regular check-ins and proactively provide support as needed.
• Identify opportunities for upselling our services and collaborate with the sales team to enhance client relationships.
• Collect and analyze feedback from clients to identify trends and areas for improvement.
• Work closely with cross-functional teams to ensure a seamless client experience and address any challenges.
• Prepare and share educational materials such as guides and webinars to help clients leverage our solutions.

• Fluency in German and English, both written and verbal, is required.
• Previous experience in a customer success, support, or similar role is an advantage.
• Excellent communication skills with a focus on customer satisfaction.
• Strong analytical skills and the ability to troubleshoot client issues effectively.
• Proficiency in time management and the capability to prioritize tasks efficiently.
• Familiarity with CRM software and customer support tools will be beneficial.
• Flexibility to accommodate clients’ schedules with potential on-call support.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...