Greek Speaking Customer Support for Ride-Sharing App Department

Mercier Consultancy Bulgaria is seeking a Greek Speaking Customer Support Agent to join our Ride-Sharing App Department. In this role, you will serve as a vital point of contact for our users, providing assistance with inquiries, troubleshooting issues, and ensuring a smooth ride-sharing experience. Your fluency in Greek will allow you to effectively communicate with our diverse customer base. If you are passionate about technology and mobility solutions, and enjoy helping users navigate our ride-sharing platform, we would love for you to join our dedicated team!

Responsibilities

• Handle customer inquiries via phone, email, and chat in Greek regarding ride-sharing services and app functionalities.
• Assist users with account management, ride bookings, and payment issues.
• Provide information about ride-sharing policies, safety measures, and promotions.
• Document customer interactions thoroughly for follow-up and quality assurance.
• Collaborate with internal teams to resolve user issues efficiently and enhance customer satisfaction.
• Stay informed about industry trends and platform updates to provide accurate support.
• Gather and relay customer feedback to improve services and user experience.

• Fluency in Greek and English, both written and spoken, is essential.
• Previous experience in customer support, especially in technology or transportation services, is advantageous.
• Strong communication and interpersonal skills with a focus on customer service.
• Ability to work effectively under pressure and troubleshoot issues promptly.
• Familiarity with customer service software and mobile applications.
• A proactive approach to problem-solving with strong attention to detail.
• Willingness to work flexible hours, including evenings and weekends, as necessary.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Health Insurance
5. Private Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More...