Italian Speaking Customer Support Representative

Mercier Consultancy is recruiting an Italian Speaking Customer Support Representative to enhance our exceptional team. In this important role, you will assist our Italian-speaking clients by providing them with comprehensive support and solutions for their product and service inquiries. A successful candidate will be passionate about delivering outstanding customer service and possess excellent communication skills to create a positive experience for our customers. If you're ready to bring your talent to a vibrant team, we want to hear from you!

Responsibilities

• Handle customer inquiries via phone, email, and chat in Italian.
• Offer detailed product information and respond to customer questions accurately.
• Resolve customer issues promptly while ensuring high satisfaction levels.
• Record all customer interactions in the designated support system.
• Work alongside team members to tackle complex customer problems.
• Compile and communicate customer feedback to assist in service enhancement.
• Keep updated on new products and features to effectively assist customers.

• Fluency in Italian and English, both written and spoken, is required.
• Experience in customer service or related fields is highly preferred.
• Excellent communication skills and a strong focus on customer relationships.
• Demonstrated problem-solving abilities and capacity to work independently.
• Proficiency with customer support tools and technology is advantageous.
• Able to prioritize responsibilities in a dynamic work setting.
• A friendly, patient demeanor, with a strong desire to assist customers.
• Flexibility to accommodate varying work hours as necessary.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And 2 Weeks Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...