Spanish Speaking Service Desk Associate

Mercier Consultancy is actively looking for a Spanish Speaking Service Desk Associate to join our dedicated team. In this crucial role, you will provide essential technical support to our Spanish-speaking clients, ensuring that their service requests and technical issues are handled effectively. Your expertise in both customer service and technology will be vital in helping our clients achieve a seamless experience. If you are enthusiastic about technology and have a passion for helping others, we would love to have you on board!

Responsibilities

• Serve as the primary point of contact for Spanish-speaking clients, offering support via phone, email, and chat.
• Troubleshoot and resolve a wide range of technical issues related to software, hardware, and account services.
• Document each customer interaction and resolution in the service desk ticketing system.
• Work closely with other teams to escalate complex issues and deliver timely solutions.
• Provide informative updates to clients regarding the status of their requests.
• Educate clients on the usage of products and best practices to enhance their experience.
• Stay updated on service changes, new technologies, and company offerings to improve support.

• Fluency in Spanish and English, both written and verbal, is required.
• Previous experience in a service desk or customer support role is advantageous.
• Strong problem-solving skills and the ability to analyze issues critically.
• Excellent communication skills and a customer-oriented mindset.
• Familiarity with ticketing systems and IT service management is preferable.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• A commitment to continuous learning and adapting to new technologies.
• Willingness to accommodate flexible working hours, including evenings and weekends if necessary.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...