German-Speaking Client Relations Associate - Entry Level

Mercier Consultancy is seeking a motivated German-Speaking Client Relations Associate for an exciting entry-level opportunity! In this role, you will be instrumental in building and maintaining strong relationships with our German-speaking clients, ensuring their needs are met and enhancing their experience with our services. Your fluency in German will play a critical role in facilitating effective communication and engagement.

This position is perfect for recent graduates or individuals looking to start their careers in client relations. You will receive comprehensive training to develop your skills in client management, communication, and relationship-building. Join our dynamic team and contribute to our mission of delivering outstanding service to our clients!

Responsibilities

• Engage with clients in German through email, phone, and chat to address their inquiries and concerns
• Assist in onboarding new clients and ensuring a smooth transition to our services
• Maintain accurate records of client interactions in our CRM system
• Collaborate with internal teams to resolve client issues and implement feedback
• Provide clients with product information, updates, and support
• Identify opportunities for improving client satisfaction and loyalty
• Participate in training sessions to enhance your knowledge of our services and industry trends

• Fluency in German and English, both written and verbal
• Strong interpersonal and communication skills
• An eagerness to learn and grow within the client relations field
• Ability to manage multiple tasks and prioritize effectively
• Excellent problem-solving skills and a customer-centric approach
• No previous experience is required; however, internship or customer service experience is a plus
• Basic computer skills and familiarity with CRM tools are advantageous

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

And More...